What is a level monthly plan that helps budget your bill?
100
SA 0012
What is 1 family dwelling, space heating?
100
These two conversations can be used to look at the history of past agreements
What is IQAG and CAAG (F4)?
100
The credit related conversation we use to request a deposit
What is CADR?
100
You verify a customer PRIMARILY using these three methods
What is name, service address, last four digits of the social security number?
Telephone number is not for verification purposes, but must be updated per policy/procedure
200
We review balanced billing during these times
What is the 4th, 8th and settlement month?
200
Define Sales Analysis
What is describes the type of dwelling and indicates whether or not the customer heats with gas?
200
True or False: The customer can pay their reinstatement amounts in installments if needed.
What is false?
200
Two main reasons a customer required to have a deposit on an account
What is locked for non-payment and what is opening an account for non-residential service?
200
Customers that get their supply and delivery charges from national grid are called this.
What is a firm rate customer?
300
We use this conversation to place the customer on the balanced billing program
What is BABP?
300
This conversation is used to change the rate and SA
What is ASRT?
300
When are residential and non-residential customers not eligible for an agreement
What is default on a specific agreement within the last 18 months (residential) and default on the other agreement within the last 12 months or use more than 4000 therms a year?
300
This is how the deposit is calculated
What is 2 months of average usage during the peak season?
300
This conversation displays the cross streets, number of meters and therm zone
What is IQPR?
400
This determines the cost of the balanced billing program
What is price of gas, weather, previous gas usage?
400
Rate and SA for a tenant in a 4-family building that has a non-heating account with space heating
What is 1A 0032?
400
This conversation shows when the agreement defaulted
What is AHCL?
400
This conversation displays all pending transactions
What is IQPT?
400
The read type and read source when a customer calls in a reading
What is 04 and 19?
500
This is when we can offer balanced billing to a non-residential customer
What is the revenue neutral period?
500
T1A 0102
What is Transportation Non-residential Non-heating (space heater) Religious House of Worship?
500
This conversation displays the same information that is provided in the F1 screen of CAAG
What is IQCS?
500
We use this conversation to find the price of gas per therm for a firm rate customer
What is IQBH?
500
This conversation displays the next meter reading date