Promiseland
Treat Me Right
Sum It Up
Talking Tom
Chance It
100
I must choose an option from this drop down before I can enter any payment arrangement.
What is the Payment Method?
100
This is the delinquent day that a high risk customer would be suspended.
What is day 50?
100

It is where the next promise date and amount is displayed on the Account Summary Screen.

What is the Financial Panel?
100
If the customer pays manually at the bank the payment method in Toms will show this option.
What is Other?
100
This panel will display all of the system and agent generated notes.
What is the Collections Activity Panel?
200
This is the last step to secure my payment schedule.
What is the Save Payment Schedule button?
200
This is the delinquent day that a long term good customer would be suspended.
What is day 85?
200
This is where I can see what the customer has chosen as their PIN# in Atlas.
What is Contact Authentication?
200
This is the new term for pre-authorized.
What is Payment Mandate?
200
It contains 11 digits and will always start with a 5 in Ontario.
What is a billing account number?
300
This is the maximum number of days that a payment schedule can be set for.
What is 60 days?
300
This action will place a treatment schedule on hold.
What is a Promise to Pay?
300
This is the new term used for 'monthly rate'.
What is Billed Recurring Charges?
300
This hold the customer's bank or credit card information.
What is a Payment Template?
300
This is where I can set up pre-authorized, make a credit card payment and view invoices/adjustments/one time charges/disputes.
What is the Billing Account?
400
This is the only thing that will satisfy a payment schedule.
What is a payment?
400
This is where I can find the OCA name and phone number for a write-off account that has been placed with an agency.
What is the Treatment Panel?
400
This panel will show how many times the customer has been in 30 & 60 days.
What is the Collections History?
400
This panel is where I would resend a waybill.
What is Order Entry Panel?
400
This is the new credit score for a Credit Score Limited customer.
What is ISC?
500
The payment schedule must be set for this amount in order to unsuspend automatically.
What is the full amount of the bucket balance where the suspend treatment occurred?
500
This must be met for a treatment to be performed.
What is the minimum balance?
500
This panel will show when the customer's next bill is scheduled to cutoff.
What is the Aging Buckets Panel?
500
I will do this action at the same time as I create a case.
What is Log Interaction?
500
This is where I can change a customer's PIN#.
What is the Contacts Panel?
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