PROJECT MANAGEMENT
Name any two project planning tools that are popular in Shell
i. Microsoft Project
ii. Oracle’s Primavera
Resolving customers’ request, complaint,
Going extra mile to make customer happy and satisfied after service delivery.
Treat people it respect and empathy can be defined as .....
What is the first thing to do when on business travel and you check into your hotel room:
a) Call your family and tell them you arrived safely. b) Order for room service and eat from the mini bar. c) Look up the fire safety procedure and find the nearest exits.
d) Scan through the room and ensure safety lock on door is secure.
c) Look up the fire safety procedure and find the nearest exits.
What does SIGN stand for in Shell?
SIGN =Shell International Global Networks.
The objective of “SIGN” is to provide a secure platform for online discussion within communities of practice. There are three types of users of SIGN, namely Shell employees, Shell contractors with sww access and joint venture employees (Shell Operated Ventures or Non Operated Ventures) with sww access, collectively referred to as “SIGN Users”
Name 2 systems used in Nigeria Real Estate for asset management, meeting room booking and finance
Planon
Condeco
SAP
2. Thank you for pushing the boundaries. You have won 200 points
200 points
To get a good rate before you travel, you are required to book your international flight at least.......Select the right answer.
a) 5 days
b) 10 days
c) 8 days
d) 14 days
d) 14 days
Contract variations: To ensure that HSE provisions in variated contracts are implemented as required we are required to do one the following...
a) Nothing has changed therefore we do nothing.
b) Implement normal mobilization requirements, review and sign off.
b) Implement normal mobilization requirements, review and sign off.
Name any 3 of the eight project principles in Shell.
i. REALISTIC EARLY PROMISES
ii. STRONG TEAMS DELIVER!
iii. COMPLY WITH THE ORS
iv. COMPETITIVE AND AFFORDABLE PROJECTS
v. FREEZE AND DEFINE THE SCOPE
vi. BEST PRACTICAL FRONT-END LOADING
vii. MAXIMISE REPLICATION, RE-USE & STANDARDISATION
viii. FOCUS ON OUTCOMES AND RESULTS
Duty of care requires us to care for each other and care for our assets in a responsible way. Including ensuring that that Contractor pay their staff promptly.
a) True
b) False
a) True
A difficult customers is one that would not listen to our explanations. True or False
To ensure your local or international flights are approved by Shell aviation you should check the?
a) IATA matrix
b) ASAM matrix
c) FAAN matrix
d) Global flight matrix
b) ASAM matrix
well done. For being curious. You have won 300 points
300
What does PMF stand for?
PMF stands for Project Management Framework.
PMF helps teams to proactively adopt the 4 P&T Ways of Working by providing: i. Simplicity: Reducing the number of Project Standards from 22 to 6; Reducing the 360 Project Standard deliverables to 55 Project Control intents; and Replacing the 66 Project Guides with 4 integrated Expected Practices, one for each ORP phase. ii. Selectivity and Focus: Providing clarity on what really matters to achieve project outcomes iii. Transparency: Translating the ORS into clear accountabilities so people know what to do to deliver the project outcomes Empowering teams to increase ownership of outcomes iv. Effective collaboration: Encouraging teams to create a shared understanding of the outcomes and associated risks across all involved in the Project
Know your facility manager, fire elimination project and adopt your facility initiative are ways of caring for the facilities and our people
True or False
True
Name any 1 key quality of good customer feedback?
1.Should have a closed lope - 360 degree circle.
2. Continuously engage the customer if unable to deliver within agreed timeline.
3. Effective invention to reduce customer escalation and complaints.
All business travel should be done via the travel team to ensure?(kindly pick the most accurate answer)
a) To ensure you get your correct entitlements.
b) To ensure travellers can be tracked and leverage on Shell negotiated discounts.
c) To obtain data of Shell travellers.
d) To ensure the travel team is doing their job.
b) To ensure travellers can be tracked and leverage on Shell negotiated discounts.
a) 7,384,223
b) 7, 922,569
c) 7,412, 540
is the exposure manhour in 2017
c) 7,412, 540
3. What does e-SPIR stand for?
e-SPIR stands for Electronic Spare Parts and Interchangeability Record.
E-SPIR is a software package that supports the workflow of gathering spare parts information from equipment manufacturers or suppliers, followed by review of the data, processing and enrichment of the information and preparation to transform that data to SAP Materials and BOMs. The application assists in identifying duplicate spares, assessing appropriate stock levels and selecting the appropriate procurement options. Various data import/export and reporting options allow for exchange of data with other systems.
“To provide the BEST IN CLASS SERVICE DELIVERY platform and Total Quality Management, led by a professional skill pool and supported by common business processes. can be found where?
Nigeria Real Estate vision.
According to analysis, travel is one of the three highest costs incurred by an organization that can be fully controlled through strident management.
a) True
b) False
a) True
a) 5
b) 4
c) 2
Is the number of Catering Incidents in 2017