Messaging Templates
Patient informs you that they need a medication refill and they need to request a change of a dosage on another medication.
This is the messaging template you would use for this particular message...
What is the Medication template?
The subject lines should match this when creating a new message
What is the Messaging template?
This is what you would put if a patient does not want to give their social security number to you while you are pre-registering them...
What is 999-99-9999?
This part of Medicare covers inpatient costs.
What is Medicare Part A?
A patient calls and would like to know when their next appointment is.
This is the best way to locate this information
What is to Search for the patient using the Inquiry (EYEBALL) screen?
Billy B. from ABC Hospital is calling in to request a copy of a patients medical records and to get a copy of the patients latest lab work.
This is the template you would use for this particular message...
What is Admin/Paperwork template?
This is the correct standard subject line to use when sending a message for a request for a patient's FMLA paperwork.
Provider - Paperwork - FMLA
You are entering a group number into the Ins 1 tab. On the insurance card, it shows up as 4259-A9.
This correct format for this is...
4259A9
This part of Medicare replaces original Medicare.
What is Medicare Part C?
A patient calls in to cancel their appointment
This is how I would do this
After searching for the patient in the EYEBALL, right click on the correct appointment and select Cancel. Put the reason for canceling.
Patient is calling to request a follow up call to discuss next steps for their treatment.
This is the messaging template you would use for this particular message...
What is Clinical Concerns/Questions template?
You are sending a message regarding a patient's symptom questions.
This is the correct standard subject line you would use for this message.
Provider - Clinical Concerns/Questions
When entering insurance information into a Cerner Pre-Registration it is important to enter the patients name...
Exactly as it appears on the insurance card.
This type of Medicaid has an ID number that starts with "1" and end in "99"
What is Traditional Medicaid?
Patient calls to cancel their appointment, but it is one hour before the appointment.
This is the correct action to take
What is to right click on the appointment and select No Show?
Patient is calling to request an order for blood work to be sent to Methodist Hospital.
You would use this messaging template for this particular message...
What is the Order/Results template?
Chris Columbus calls in request a refill of medication from his primary care doctor, Dr. Katsap.
This is the correct subject line you would use for this particular message...
You have offered patient, Michael Phelps, to sign up for a My IU Health account, but he declines...
This is what you would list in Cern
Unable to offer
This type of Medicaid's ID number starts with YRH or YRHIN
Anthem Hoosier Care Connect
There are two things I have to do before I send a message in Cerner
They are:
Spell Check and Recap the Message with the patient.
Nick Foster originally called in for an appointment to get into Dr. Busha for next Friday, but there was nothing available. Mr. Foster is now requesting a work in appointment for next Friday.
This is the messaging template you would use for this particular message...
What is the Scheduling template?
Jordan Michael calls in to request results on his blood work taken last month at University Hospital. Dr. Smith is his primary care physician.
This is the correct subject line you would use for this particular message...
The proper process for ordering an interpreter for any spoken language is to
What is to enter a comment in the Scheduling Comments box indicating the need for an interpreter and the requested language?
My dad's Anthem Blue Cross Blue Shield card has a suitcase in the bottom right hand corner, but it is empty.
This is the type of Anthem Blue Cross Blue Shield plan my dad has
What is HMO/POS plan?
True or False
After I have selected the appointment the patient wants, the scheduling process is done?
What is FALSE??????????????????
I still have to press Confirm and recap the appointment details with the patient before I pre-register them.