E2M Account
The issue number we place on an account for verification after a Strong ID/RSA Category white list
Issue 261
These are the 2 case types resolved only by M2M
INR, SNAD
These are the defects we have the ability to remove in e2M.
Cancellations, feedback, late shipments, tracking uploaded and validated, UPI strikes
The first item that was sold on eBay
Broken laser pointer
Where we go to credit fees for a member, such as FVF or listing insertion fees.
Billing Tool>Fees and Credits
This is the tool we check when a member is getting an error message or block when trying to do actions such as listing, bidding, revisions etc.
LVIS
How long after the delivery of your item are you allowed to open a case with ebay money back guarantee (eMBG)?
30 days
The maximum increase amount(s) we can provide a member who is Below Standard.
100 items & $5000
Unless you are Below Standard, these categories do not count against your site wide limits.
Business and Industrial, Motors, Real Estate
This account issue is placed by Seller Risk Management (SRM) when the member needs to provide documentation(s) such as POI/POA/POM, or resolve open claims
Issue 172
This is the type of call when a member is prompted to provide eBay with what we call a "remedy" ID
Known Good
How many days a seller has to resolve an open dispute with a buyer before it can be escalated to eBay.
3 business days - Seller Make it Right (SMIR)
Requirements for eTRS 10% discount (Top Rated Plus)
In addition to meeting the standard Top Rated requirements, members must offer a minimum of 30 day free returns and offer a 1/0 business day handle time.
Gulfstream II Jet for $4.9 million in 2001
The target for ACW
1:00 Minute
Member is listing a vehicle for sale but is running into a limitation. What could cause this and how can we fix this?
What can cause it: BSTD account; incorrect category
How can we fix it?: Assist member in listing in correct category (Motors>Cars & Trucks>...)
Educate on seller performance - Limits will be applied to BSTD accounts
A process, initiated by the seller, where a buyer gets the ability to change their feedback that was left for a them.
Feedback Revision request/form
These requirements must be met in order to be a Top Rated Seller in the US.
Registered for 90 days, 100 transactions, $1000 in sales and meeting all seller requirements (Late shipments, transaction defect rate, tracking uploaded)
The original name of the eBay website
Auction Web
This is the rating members give ebay for overall satisfaction in their customer service experience with eBay as a whole; or net customer satisfaction.
nCSAT
Members must wait 90 days from their first successful sale, 25 completed transactions and $250+ in sales in order to graduate from this.
Funds Availability
The amount of time a buyer is able to leave feedback for a seller after purchase.
60 days
Only these defects can cause an account to go Below Standard in the seller performance.
Cancellations for being out of stock, and cases closed without seller resolution
The creator of eBay
Pierre Omidyar
This is our eBay motto
"We exist to help our customers and solve their problems in the quickest, simplest, easiest way possible... and make them feel great about eBay along the way."