Safety
The procedure including multiple employees used when lifting heavy packages to prevent injuries
What is Team lift?
QA/VSA/OFD
What is Quality Assurance/Van Service Audit/Out for Delivery?
02/06/07
What is Incorrect Recipient Address/Package refused by Recipient/Recipient not in?
What are assess, build, launch and evaluate?
What are the 4 Phases of QDM?
The procedure used to correctly enter and exit a trailer
What is 3 points of contact?
P&D/TLH
What is Pickup and Delivery/Total Labor Hours?
40/45
Repack/International Held Inacc docs?
Quality Action Team
What is a team organized to effect change in a specific area of concern to improve results.
The procedure used when moving packages to prevent damage and possible injury from throwing packages
What is Hand to surface?
TLS
What is Total Loaded Scans?
33/10
What is Address Search/Inspection Required?
ROOT CAUSE
What is a Type of cause found when Identifying or brainstorming the primary reason for the issue/problem?
The name of the individual that came to ZSUN for a Presentation on safety and his work title
Steph Perratore/ Safety Specialist
DSW
Daily Service Worksheet?
94/60
What is Out for Delivery/RTS?
DQC
What is a District team that meets monthly to discuss QDM at a district level?
SCMS
What is Safety Compliance Management System?
CDAS
What is Contractor Driver Administration and Settlement?
56/39/01
Holding for more info/Damaged DNC/Customer Security Delay
The Six guiding principles of QDM
Customer Defines Quality
Be Scientific
Measure, Measure, Measure
Optimize Business Performance
Quality Involves Teamwork