HELP DESK ETIQUETTES
The customer is always
What is right
1,024 Gigabytes is equal to one what?
What is a Terabyte
What popular children's show debuted on PBS in 1969
What is Sesame Street
What does the acronym HIPAA stand for
What is The Health Insurance Portability and Accountability Act
This 21st-century phrase has been coined as the new Carpe Diem
What is YOLO
"I don't know", "unfortunately, no", and "it's not our fault" are all phrases that should be _______ at all cost.
What is avoided
What was the name of the first electronic general-purpose computer
What is ENIAC
or
Electronic Numerical Integrator and Computer
How many letters are in the Greek alphabet
What is 24
This allows for healthcare professionals and patients to appropriately access and securely share a patient’s medical information electronically
What is the Health Information Exchange
Baby Boomers, Generation X, and this generation have all been affected by the Information age
Who are Millenials
Begin with an introduction, stay polite and don't interrupt, avoid putting a customer on hold when necessary, and end with a resolution are all ______ etiquettes.
What is phone etiquettes
CERN launched the very first website in what year
What is in 1990
What is the tallest grass in the world
What is Bamboo
Real-time, patient-centered records are often referred to as
What is an Electronic Health Records
In 2007 this innovative product created a buzz around the world
What is the iPhone
Besides having a paper and pencil ready, why would you ask the caller for their phone number
What is "in case the call gets disconnected"
The companies HP, Microsoft and Apple were all started in a
Where is a Garage
Gas, liquid, and solid are three states of matter, what is the forth
What is plasma
This allows physicians and other medical practitioners to write and send prescriptions to a participating pharmacy electronically instead of using handwritten or faxed notes or calling in prescriptions
What is E-prescribing
or
electronic prescribing
Evan Spiegel, Bobby Murphy, and Reggie Brown, former students at Stanford University, developed this popular app that is filled with filters that have infiltrated everyone's online photobooks
What is Snapchat
Transferring a call by simply dialing the extension and releasing the call is a considered a
What is a Cold Transfer
Name the join where two tables are queried together to show all of the records from both tables
Full Join
or
Full Outer Join
Should both the President and Vice President die, who would become President of the USA
Who is the Speaker of the House
A system used by physicians and other healthcare providers to classify and code all diagnoses, symptoms, and procedures recorded in conjunction with hospital care in the United States
What are ICD-10 codes
or
International Classification of Diseases tenth edition
Which artist won the Grammy for Album of the Year with "25" at the 2017 Grammy Awards
Who is Adele