Enter Title

Connect

100

What is the first non negotiable transition statement in the High V sales process.

Welcome to Verizon

200

list the 4 ETR steps in order

Connect, discover, recommend and close

300

What does H.E.A.T stand for?

Hear them out

Emphathize

Apologize

Tell them what your going to do

400

What's the main goal of the connect stage.

Make a fast friend

Disover

100

What are the 4 customer Journeys detailed in this sales process?

Service

accessory

decided

undecided

200

"Find Out" is the theme for what part of the sales process.

Discover

300

a red carpet service that we provide to every guest every time and is part of the discover process?

Clean and Charge

400

________ and _________ are non negotiable steps/services that we provide to every guest during the discover part of the sales process.

WAA

Clean and Charge

Recommend & Close

100

What is the Victra Promise?

You came in for (reason of visit). We want to give you your best options so you can make an informed decision

200

What are the 3 non negotiable transition statements in the recommend and close portion of the sales process?

Just to confirm

Lets get you set up

Thanks for choosing Verizon

300

What 2 apps do we download on every device during the closing/set up process?

tech coach and Victra app