Expectations
...this will take about 10-15 minutes, I will ask you questions and collect more information regarding your loss. During this time, you will hear moments of silence, but I will still be here....
What is setting the expectations for the FNOL?
... Upon receipt, this will take about 5-7 days to do
What is setting the expectations for document review?
Upon issuance of your payment, please allow this time frame for my manager to review and approve your payment.
What is 1-2 business days?
Of course, we are always happy to hear from our members, however as we respect your time, please know for your added convenience, these are the additional communication options available to you, to communicate directly with your claims adjuster.
What are usaa.com/c-com; claims email and usaa mobile app (must name at least 3)
1-2 business days; 3-5 business and 5-7 business days.
What are the payment expectations (EFT USAA/non-USAA) and paper check