Quill Points
What three ways that a customer can earn QPoints?
Membership sign up bonus
On items that are ordered
Coupon offers.
Customer can only be enrolled into the Quill Plus Platinum by Who?
Quill Sales Group
Is there a limit to how many QPoints customers can earn?
No there is no limit
When do QPoints expire?
When there is no buyer activity for 12 months or they cancel membership
Can Redemption items be returned for a different item or to have QPoints added back into the available balance?
No, all sales are final on merchandise, QuillCASH and other rewards purchased with QPoints. If an item is defective or damaged a replacement of the same item will be sent.
How are Qpoints used
Customer goes to the Redemption center and there is a list of 50 items they can choose from
What do you do if the customer is missing points or need to move points to another buyer?
Review the account and then send in the
| QuillPLUS - Cancel or Change Form |
What are the item numbers to enroll in the Quill Plus Blue program and for re-enrollment
Blue |
JOINPLS1PRG |
JOINPLS1PR2 |
What is the procedure when a customer receives damaged or defective merchandise from their QuillPlus redemption center.
Fill out KM QuillPlus Cancel form
What is the item numbers to enroll in Quill Plus Points both for new and re-enrollment
Enrollment | JOINPOINTS |
Re-enrollment | JOINPOINTS2 |
If you are already in an order and you want to know if customer is eligible for Quill Plus where can you look?
On the 1st screen of OES if customer is not eligible the QUILL PLUS button will be grayed out