Process
Which of the following is not a process mapping tool; Visio, Balsamiq, Business Optix
Balsamiq
Which one of these is not a tool you would use to understand/articulate culture?
- Employee Surveys
- Employee Journeys
- Job Titles
- Rich-Picture Visions
Job Titles
Customers can be segmented via their attitudes. Customers who value the advice given by a member of staff are said to belong to which of the following attitudinal segmentation areas:
- Relational
- Networkers
- Self-directed
- Survival
Relational
What is a consultation period? Choose one of the following options
- The time during a bid process where consultancies are able to ask the client questions
- The time required to formally engage with the trade unions and employees where they can provide feedback
- The time after a project has been delivered, during which consultants provide post-delivery support
The time required to formally engage with the trade unions and employees where they can provide feedback
Put these process levels in order; procedures, function processes, role activities, value chain, team processes
Value Chain, Function Processes, Team Processes, Role Activities, Procedures
Which of the following is not an organizational culture trend?
- Increasing Holidays
- Flexible working
- Flat Hierarchies
- Transparency of information
Increasing Holidays
Which two of the following 4 terms, are components of a channel strategy project:
- channel strategy definition
- organization design principles
- flexible working
- migration and integration
- channel strategy definition
- migration and integration
The Finance Department of Company ABC has 5 employees. 2 of them work 5 days a week, 2 work 3 days a week and 1 works 1 day a week. How many FTEs does the Finance Department have? Choose the correct answer: 1.7, 2.7, 4.6, 3.4
3.4
5 days = 1 FTE
(2x1) + (2x0.6) + (1x0.2) = 3.4
Please provide two instances where you would use scenarios during a process mapping project
To test outcomes and bring the processes to life
Which one of these tools, often found in our other dimensions, are not frequently useful on a culture/leadership focussed OM project?
- RACIs
- Organisational Design Principles
- Governance Approach & Processes
- Data System Flows
Data System Flows
Name the five components that can lead organisations from defining channel strategy through to total channel integration.
- Channel Strategy
- Channel Introduction
- Channel Optimisation
- Channel Migration
- Channel Integration
Which of these are recommended fields in a role profile? Choose 3 from the following:
- Targets
- KPIs
- Budget
- Grade
- Qualifications
- Reporting to
- Targets
- Grade
- Reporting to