Apple Pay
What charity does our Apple Pay go to for the next week?
Malala
What iPads have ProMotion Technology? What is ProMotion Technology?
iPad pro's, allows for seamless scrolling
What adapter(s) do you need to connect a firewire drive to a new MacBook with usb-c?
Thunderbolt 3 to Thunderbolt 2 adapter,
Thunderbolt to firewire adapter
What does the SLOF do?
Support leader is responsible for breaks, customer service issues, and overrides etc, "Leading the process"
"Was very nice and helpful however I bought a product that was not compatible with my current setup"
Could have asked more probing questions, asked if they had the device on them.
What does the Malala Foundation do?
Supports education for girls
att, verizon, sprint
When was the technology in the MacBook Air last updated?
2015
What is does the LOTF do?
Responsible for the customer journey, giving feedback in the moment, shadowing "Leading the experience"
What cell carriers do we support?
ATT, VERIZON, TMOBILE, SPRINT,
What was our Apple Pay % yesterday?
7%
What megapixel camera is in the iPad Pro's?
12
What are the differences between the 12"MacBook and MacBook Air?
battery life, screen size, screen, colors, keyboard, ports
Who would you radio for a if you needed an override for a return?
SLOTF
You are back at the business desk and you get an intro with company name and phone number thats it! You don't even know if they purchased anything and you have to call them.
......
What is the percentage goal of each specialist for Apple Pay?
10%
What iPad(s) have anti reflective coating?
iPad Pro's & iPad Mini 4
What resources would you use to find out the correct adapters for a customers computer?
apple.com, mac tracker
Where do you go to set up pay?
Settings...Applepay/Wallet Apple Pay
"He was trying to get me to pay $340 for a new phone even though I had insurance with my carrier. Didn't even tell me about my insurance option."
ask more probing questions, see if serial number said it had apple care, maybe encourage him to reach out to carrier to see if he had carrier insurance
What was our Apple Pay percentage on Friday the first day of the Promotion?
10%
In regards to the cameras whats the difference between the iPhone X & iPhone 8?
wide angle and telephoto cameras
How many cores are in the iMac Pro standard/ how many is it configurable to?
8 but configured up to 10, 14, 18
Who would you radio for when a customer asks to speak to a manager?
LOTF
Customer: "I think I'm a little late for my appt.....(Concierge says 35 min late), I'm parked right out front and don't want to get a ticket...
Specialist: What would you do?
......