COAM Support Policy
COAM stands for this
Customer Owned and Maintained
This is another name for Activation fees.
Start of Service Fee
This must be completed to perform a Bulk Activation.
Bulk Activation Spreadsheet
Transfer to this department if you have issues completing an activation where the orders were placed online.
Premier Support
The customer should use this SIM when they get their new device.
The new one
AT&T can only guarantee these devices to work on it's own network.
Devices sold by AT&T
This is when we charge this type of fee.
Upon activating new lines of service.
This many activations count as a bulk activation.
10 or more
This is the system we access to see if the IMEI is active in the biller.
Telegence
These types of devices may have separate instructions in the Decision Flow.
iPads/iPhones
This is the process used to make a device from another carrier usable on AT&T's network.
Device Unlock
Activation fees are systematically waived per this for CRU's with a FAN.
Common Product Catalog rules
Within 48 hours
Review FaST for notations, elegibility, discount information, and this.
Offer elements.
Always offer to send this notification to the customer after activating their line.
PCN
Non Certified devices may require this to be programmed in order to access data.
APNs
Activation fees are only waived for non-FAN CRU's under these conditions.
Promotions.
This is the cutoff time for submission to count toward the current SLA.
1 PM EST
Equipment that is waiting activation from a previously placed order is referred to as this.
Parked equipment
Do not review this information with the customer during activation unless they specifically ask for it.
Rate plan/feature information or contract length
Warranty support is provided by these people for COAM devices.
Manufacturer
A refund for an activation fee will be given under this circumstance.
If the device is returned within 3 days of activating service.
This is the number of Port-in Activations before you use the Bulk Second Half Activation procedures.
Zero
Non-iPhone customers will need to have expectations set to set this up.
Voicemail
Any activation should always have this occur before they get off the phone to ensure the activation was successful.
Test call, text, and data