Collision
Who does the collision deductible apply to?
Who is our insured?
If a vehicle collides with a deer, do you list this as collision with moving object or collision with an animal?
What is...Collision with an animal?
What is the system used to create, review and modify rental reservations?
What is...Automated Rental Management System (ARMS)?
What is Part D?
What is..Coverage for your Auto?
What are the two most important questions you ask when a member is calling to report an accident?
What is...Are you in a safe location? Was anyone injured?
When member calls in and advises they hit there own vehicle (another vehicle on policy) is this covered under collision and is the not at fault vehicle's deductible waived?
What is.... Yes...NO?
If your member reports a loss stating a rodent chewed wires on their vehicle, is this a covered loss under their auto policy?
What is...Yes?
How many hours of notice needs to be given to withdrawal a rental reservation?
What is..24 hours?
This section of Part A defines the maximum dollar amount for which an insured is protected under the terms of the policy
What is..Limit of Liability?
The types of losses that can be selected once the member describes what happened.
What is Collision or Comprehensive.
Three Types of Collision claims
What are H&R, IV hitting Property, IV hitting object in road, IV hitting CV (CV's)?
List 3 types of comprehensive losses
What are...hail, wind, collision with animal, flood, fire, theft...etc.?
What are the rental vehicle classes?
What are economy, standard, multi-passenger truck and large suv?
In addition to the damage or destruction of tangible property, what else is included in the definition of property damage?
A- Out of pocket expense, B- Lost items, C- Court Costs, D Loss of Use
What is...D loss of use?
A recorded statement is always needed
What is No?
List an example of each of the following: Failure to Yield the Right of Way and Lost Control/swerved/skidded.
What is..review each example given?
If a member calls you to report that they accidentally put improper fuel in their vehicle (used premium, car takes regular) and there is damage to their fuel system and other residual damages, what will the auto policy cover?
What is...the residual damages that extended beyond the fuel system, the fuel system is excluded (unless it is CA)?
Does Enterprise or USAA reimburse the member/claimant for their rental deposit?
What is...Enterprise?
What are the 4 criteria to waive our insured's deductible?
What is...Loss to the covered auto is greater than the deductible, Owner and driver of the other vehicle are identified, Owner or driver of the other vehicle has a liability policy covering the loss, or the owner is a government entity, Driver of your covered auto is not legally responsible, in any way, for causing or contributing to the loss.
The initial information that is collected from member/claimant when they want to start a claim.
What is Date of Loss, Initial Loss Description, Injuries, Insured Vehicle Involved, Claimant Vehicles Involved?
What is a Phantom Vehicle? Does it apply under Collision or Comprehensive?
What is ... a vehicle whose owner or operator is unknown and is alleged to have caused an accident without physical contact with the insured vehicle?
What is... Collision?
Our member calls to report a loss stating she lost her car keys while she was enjoying dinner at a local restaurant. Will USAA be able to reimburse her for the replacement key?
What is...No as the keys were lost in a restaurant. Keys can be considered equipment and accessories but only while they are in or upon the covered auto?
What are the required rental expectations to review with the member/claimant 100% of the time?
What is.... repair time only, no gas/insurance/mileage, walk around the vehicle, required deposit?
What is the limit of liability for total loss claims?
The steps from beginning of a call to the end of the call for a FNOL.
What is Verify Member Information, Create Loss Report, Schedule Vehicle Appraisal, Create Rental Assignment, Summarize Call, and Document File.