Compass East
This symbol will tell you if an order is GHD.
What is a Blue Truck?
Our diner is upset about an issue with their order. We need to express..
What is Empathy?
This field should include an unbiased note referring to what took place on the ticket, call, or chat.
What is an Internal Note?
This page will list all primary and secondary reason codes.
What is Customer Care Reason Code Guide?
You were unable to reach the restaurant's Ringto, Primary, and Secondary contacts. In most cases, what do we do to the restaurants account?
What is take them offline or black them out?
I'll click this button to see a restaurants map.
What is View Boundaries?
Your shift at work is changing. This requires you to be _______ and _______.
What is flexible and adaptable?
This will tell you who the ticket is assigned to.
What is Assignee?
I need to send the diner an email. Where should I find the template I need?
What are the Macros?
We offer this amount of Free Grub to a diner whose GHD order arrived 12 minutes late.
What is $0?
This button allows you to view the items on the order.
What is Item List?
Sympathy statements usually include an "at least."
True or False?
True.
This is the person who has requested help from us.
What is the Requester?
I need to refund a Groupon Order. Where is the policy?
What is Guest Order/Groupon Refund Policy Page?
We only use this type of call transfer.
What is Warm?
You would use this button to open a restaurants menu.
What is View Menu?
Using this soft skill means the customer has your full attention.
What is Active Listening?
As opposed to an Internal Note, a ____ ____ is an email that goes to whoever is selected as the Requester
What is Public Reply?
The 6 bits of info we need to have a blocked order investigated...
1. Full name
2. Card Type
3.First 6 and last 4 of card number
4. Email address
5. Date of the charge
6. Amount of the charge
GHD redelivers missing items.
True or False?
What is false?
You would use this to view all of the orders a restaurant has received.
What is Order History?
H.E.A.T stand for....
H- Hear them out
E-Empathize
A- Apologize
T- Take Responsibility/Action
________ _____ is the only way to make a secondary outgoing call.
What is parking calls?
This page goes over GHD and non-GHD order issue resolutions?
What is the Grubhub/Seamless/Eat24/Yelp Refund Policy page or the Guest/Groupon Refund Policy Page?
A diner explains that they did not receive their food last night and wants a refund. Records show that we attempted to contact the diner. What will you do?
No refund. Give concessions for the worth of the order (no more than $50).