KLIC Code
These items are allowed anywhere in the library as long as they have a lid.
What are drinks?
You would call this department if there was an emergency in the library.
Who are the Chattanooga State CC police?
These links should be open and logged in any time you are working on the service desk.
What are LibChat, When to Work, Service Desk Guide, Alma, Desk Statistics, and the KLIC website?
Bonus: Who is responsible for opening the task log?
This is the most commonly asked question at the service desk.
Where is the testing center?
This person won the most Oscar for Best Actress awards, with 4 wins and 12 nominations.
Who is Katharine Hepburn?
Bonus: This person won the most Oscar for Best Actor awards, with 3 wins and 6 nominations.
These items are only allowed in the cafe areas.
What is any type of food other than a small snack?
You would these on a shelf at the reference side of the service desk AND above the microwave in the staff area.
What are first aid kits?
This person is responsible for supervising the student assistants during their service desk shift.
Who is me (library staff)?
This place is another option for students and patrons to print on campus and they accept cash.
Who is the print shop?
Bonus: Where is the print shop located?
This woman became the first female member of Congress in 1916, four years before the 19th amendment was ratified.
Who is Jeanette Rankin?
Bonus: Which state did she represent?
When a person is using this device loudly, they must go outside of the library.
What is a cell phone?
You would rendezvous at this place in case of a fire drill or a fire alarm.
Where is OMN Entrance P?
A library account and a Papercut account must be set up by library staff for these patrons.
Who are community patrons?
Students can edit or cancel these reservations from their email.
What is a study room booking/reservation?
Bonus: How many minutes are allowed before a patron forfeits their study room reservation?
This popular American food staple was used to make explosives during World War II.
What is bacon?
These people are responsible for managing the conduct of our library patrons.
Who is me (library staff)?
Bonus: What areas of the library would you tell a loud group of students to go?
You would complete this form in the case of a disgruntled patron or stolen items.
What is the incident report form?
Bonus: Where is the form located?
This type of item follows a process that includes a receipt printing out, pulling the item off the shelf, scan the item as a return in Alma, put the slip in the book and place it on a shelf at the service desk.
What is a holds request?
You would do this for a patron applying to attend Chatt State and needs to print financial aid paperwork.
What is complimentary printing?
Bonus: What are the other reasons you would offer complimentary printing?
This state is the only state that can be typed on one row of keys.
What is Alaska?
These appointments can be made when a student needs in-depth one-on-one research help.
What are Research Advisory Discussions? (RAD sessions).
Bonus: Where is the RAD request form?
You would be this person if a patron informed you of sexual harassment.
Who is a mandatory reporter?
Bonus: Who would student assistants report these incidents to?
You can search for this special type of item by the instructor's name.
What is a course reserve?
Bonus: What are the other ways to search for course reserves in Alma?
Community patrons can only use these computers.
What are the computers in the current EDU circle?
This famous country-western song was penned by author Shel Silverstein.