To The Point
What is Service Operations Support?
24/7 maintenance emergency support
What types of biases can occur?
What is verbal and nonverbal?
Account Responsibility, Information Security, Prohibited Uses, Personal Use of Resources
Computer, Communication, and Network Technology Policy
Graffiti on an elevator wall is classified as what?
Vandalism
Name 3 things that require a call to SOS
Outlets not working, jammed resident room door won’t open/close, heating (lack of/too much), lobby doors not locking, massive flood, broken windows, etc.
What are the appropriate forms when dealing with bias-related acts? Where can you find them?
Bias, Discrimination, and Harassment Form; Bias Incident Resolution Form on ResDesk
Inappropriate behavior, such as sending abusive language by any communication technology, photos of staff members violating policies, engaging in online behavior not in alignment with departmental and University mission and philosophy.
Online Use Policy
If you get a call while on duty about a hole in a lobby wall, what form should you tell the RA to fill out?
Fix-it!
It’s 11pm, the RA on duty calls to let you know one of the community sinks is clogged, what should you tell the RA to do?
Place an “Out of Service” sign on sink and submit a Fix-it
Name three offices at UVM that can serve as campus resources when supporting students after bias-related acts
Office of Affirmative Action and Equal Opportunity (AAEO); Center for Student Conduct; Counseling and Psychiatry Services (CAPS); Office of International Education; MOSAIC Center for Students of Color (MCSC); LGBTQA Center; Women's Center
Individuals or organizations seeking to staff a table, distribute literature, or engage in other forms of non-commercial solicitation may request permission to enter the lobby areas by going to Residential Life's main office.
Solicitation Policy
When a student believes something is stolen, they are encouraged to call _________?
UVM Police Services
When the fire alarm goes off in the middle of the night, what is your role?
Get out. Get everyone you see on your way out, out. Help keep residents off the streets.
If a crime is also associated with an incident, what is the name of the additional form you should fill out?
Campus Security Authority (CSA) form
Posting on windows, trees, light posts, building labels, etc. is not appropriate and will result in removal of posters
Posting Policy
An RA calls you that a student’s clothes have been stolen, what forms should you fill out?
Incident Report; Campus Security Authority (CSA) Form
An RA on duty calls you and tells you that a resident has multiple bats in her room and is freaking out. What is your move?
Tell the student to stay calm and secure windows and doors. Contact pest control. Email RET staff of area.
Vulgar graphics are repeatedly being drawn on the same floor's walls, but the artist is unknown, what Restorative Practices conversation should be had with the community?
A Responsive Circle!
Approval from Assistant Director needed to enter resident's room
Room Entry for Cause
During your one on one, an RA indicated that someone keeps dumping garbage into the lobby and wants to talk about it with their residents. What should you recommend they do?
Have a community responsive circle!