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This is used to make outbound/inbound calls
What is CTI/Dialer?
Talking meter from China
What is a Prodigy meter?
This is used to verify a pt's medicare coverage
What is PBE?
"Are you authorized to make medical decisions for this pt?"
What is caregiver question?
The process of attempting to sell additional products or supplies to the same pt
What is cross selling?
This is used to input pt's information and orders
What is CC User/Call Center?
A telephone call between an agent and doctor's office
What is a Physician conference call?
Has to be active in order to receive supplies
What is Medicare Part B?
Contains the following tabs: Redial, Hang-up, Home, and Search
What is session control?
Order type used for existing pts placing another order for a 90 day supply
What is a reorder?
A unique letter code used to identify the origin of a particular lead
What is source code?
An attempt to contradict or disprove an argument by offering a counter argument
What is a rebuttal?
Never use this on the dialer
What is the search tab?
Straight & closed kit
What is intermittent or indwelling?
A 10-digit identification number issued to health care providers
What is NPI?
"I do apologize, but it appears your insurance type is not within our network. Please check with your provider for other options."
What is a let down statement?
Order can not be placed if pt has this insurance
What is HMO?
Covers both the nose nad mouth
What is a full mask?
These are asked to determine if you need supplies or not
What are qualifying questions?
A unique identifier assigned to eah patient for every order
What is Patient ID?
"I want to let you know that A1 Diabetes and Medical supply is a full service provider. Let's see if some of or products can benefit you..."
What is a transitional phrase?
The beginning of the call script
What is an intro?
We only provide this CPAP machine
What is Fisher & Paykel?
Must say this verbatim on all sales calls
What is a co-pay statement?