CUSTOMER OBSESSED
Ambulating Elective AND Non-elective surgery patients and documenting distance in feet
What action should be performed AND documented POD O before midnight?
This helps with patients who are having pain control issues.
What is a pharmacy consult?
My Clinical Manager Jena, Stephen, or Lori and in some cases Cari.
Who should I be thinking about when answering questions on the VOICE survey about my Direct Manager?
Approve my timecard
What is important for me to do consistently by the last day of each pay period?
To protect the breakable item before sending in the tube station
What is the bubble wrap for?
Turning a patient, positioning a patient, moving a patient
When do I use SPH equipment?
POD 0 before midnight feet in distance
What do we make sure is completed and documented with our Elective and NON-Elective Ortho patients?
My C-suite leaders and above--Courtney CEO, Sheri CNO, Dr. Malcolm CMO
Who should I be thinking of when answering questions about my Senior leaders?
In a cell phone designated area only
Where can I use my cell phone while working on the floor?
Make a point to say Thank you to everyone
What is something easy I can do to make my unit's morale better?
Pain, Potty, Procession's, Position, Posey
What are the 5 P's and IV's?
Yellow copy in folder on Cari's door, pink copy to patient and white copy in the supply room
Where do the completed Elite Care forms go?
To be able to provide feedback and develop action plans to improve our workplace, quality of care, and Leadership
Why is the VOICE survey so important to take?
Time to cleaning my work area and equipment from bottom to top
What does Station Day mean?
Assignment of correcting Pyxis Discrepancies
What is one thing listed on the assignment sheet at the HUC desk?
Signage outside the room, Bed Alarm AND Posey alarm
What is added to a patient who is considered an extreme fall risk?
Written on the bathroom door or white board
What is the pain medication schedule for post surgical patients?
20 minutes from August 15th to the 29th.
When can I take the survey and how long will it take?
Who can answer call lights or the telephone?
Joanne Duffy
Who is the Nursing Theorist that Banner has adapting and is following?
RN, CNA, HUC, CM, SCM, and Director
Who is responsible for answering the phone and call lights?
Used to help elevate the legs of post surgical TKA patients.
What is the new Blue wedge pillows?
Leadership Effectiveness, Engagement, Job Satisfaction
What are the categories for the questions on the VOICE survey?
Once or twice a week
100% of Clinical Managers and 25% of RN's
What is the percentage of certifications our Banner/Core KPI requires?