Appointments
Patients are scheduled with similar problems/procedures in the same block of time.
What is the cluster method?
Sold by bank for cash or check from customer
What is a cashier's check?
A patient calls to cancel an appointment during a slow period. An MA's priority is ..............
What is referring to the cancellation list to fill a vacancy?
A series of steps required to perform a given task usually made when something goes wrong.
What is a policy?
Keeps track of payments received from patients
keeps track of adjustments to patients' accounts
Keeps track of payments received from insurance carriers
What is a daysheet?
Two appointments scheduled at the same time for the same physician
What is double booking?
Purchased/used like cash; can be replaced if lost or stolen
What is a traveler's check?
A workstation designed to prevent work-related injuries and to promote work efficiency.
What is ergonomic?
Confidentiality of patient records
What is HIPAA?
Subjective
Objective
Assessment
Plan
What is the SOAP method of charting?
Scheduling that results in a first come, first served basis
What is open hours scheduling?
A preprinted statement that lists the basic diagnostic and procedural codes and charges
What is an encounter form?
Date of Call
Time of call
Reason for call
Callers DOB
Action needed
What are the information items that should be collected when taking a phone message?
Discrimination against those who are disabled
What is the ADA?
The record belongs to the facility, but the information belongs to the patient.
What is true about medical records?
Scheduling several patients at 2:00 pm and then seeing them in the order in which they arrive
What is wave scheduling?
Purchased with cash from bank or US Postal Service
What is a money order?
Ask caller 1 to hold and wait for response; answer caller 2 and ask to hold; return to caller 1 as quickly as possible.
What is the professional thing to do if a phone call comes in while you are on the phone?
Following treatment, he/she should assign the appropriate diagnosis and/or procedural code on the encounter form.
Who is the physician?
This can result in fines and closure of the cited health care organization.
What is noncompliance with OSHA?
What is a matrix?
There is not enough money tin the account to cover the check
What is an NSF stamp?
Sorting of patients into categories based on their level of sickness or injury to ensure that life threatening medical conditions are treated immediately.
What is triage?
Have Patients charts ready
Gather supplies and equipment
Retrieve messages from answering machine
What are the tasks involved in getting the office ready to open?
The physician cannot make a final diagnosis and lists possible disorders to be ruled out
What is a differential diagnosis?