Climbing Out Of The Hole
What is Work in progress (WIP)
WIP is requests from customers, plus all the other the you need.
what is meant by Pet?
They are the highly customized machines
what is centralized control
Security defense software should be configured and controlled from a central point.
what is a life machine?
a machine that has a birth, life and death
what is basic Service Definition?
Pure and simple transmission capability over a communication path subject only to the technical parameters of fidelity and distortion criteria, or other conditioning.
What is Ticket Systems?
A system that permits customers to submit requests electronically.
what is meant be Cattle?
the are the generic machines
what is centralized reporting?
there should be a central dashboard that reports the statues of all the machines.
should a physical access be required, and why?
no because updates shouldn't be require a physical visit.
what is a example of Hiring Date?
People might be permitted to replace their workstation every three years.
What is Kanban?
it is another way organizing WIP
What is Server Hardware as Cattle?
software that is a data-center which is a situation where we have pets and cattle's
what is silent updating?
the software should update silently.
what are one of the five states of the life cycle of a machine 's OS?
. new
.ready.
running.
blocking/waiting
Exit
what is a second tier?
these machines receive best effort support
What is backlog?
The waiting room where new WIP arrives
what is Onboarding?
the process in which a new employees is brought into the company.
what i hidden from view?
the user should be able to determine that the software is active but pop-ups windows aren't needed.
what is OS installation?
this is the when the process erases any existion systems andinstalls a new one, bring the OS to Eveards"clean state"
what is first tier?
these machines are fully supported with a list of benefits including hardware and software.
what is DevOps?
it is focused on making the software delivery life cycle (SDLC)as smooth and unhellish as possible
what is a snowflake server?
A snowflake is a server that requires special configuration beyond that covered by automated deployment scripts.
what is negligible performance?
an anti-malware software can have a significant impact on the performance of the machine
what does dhcp configuration stand for?
it stand for Dynamic Host Configuration Protocol.
what is a Ad hoc support?
these machines receive no direct support. all support is self support.