FIFA TOOLS
We use this tool to check for new updates
What is Onesource Daily topics?
We use this tool first to check if the customer can have services in his address
What is CSR?
Stands for ......... NGM
What is New Growth Market?
If the address is passing in CSR but not in DT1
What is initiate the order?
we have currently ........ active billing cycles
what is 10?
We use this tool to process Manual Tasks
What is NetCraker?
We use this tool when we dont have an idea of what we need to do when checking an address
What is FIFA DROPS?
Stands for ....... (ONT)
What is Optical Network Termination ?
We need to create it after troubleshooting
What is a remedy ticket?
We can do this process if the customer is leaving telus but dont want to pay termination fees or just having someone else using the services in the account
What is Received of Ownership?
We use this tools to check if the services are working
What is Solvatio?
We need to send it when the address is not passing in CSR but we confirm that should be passing in CSR
What is a remedy ticket?
Stands for...... FIFA
What is Fibre Inventory Fulfillment and Assurance?
When the customer is a snow bird and dont want to cease services
What is PFVSOS?
We need to ....... when the customer calls in saying they already made the payment
What is Report a Payment?
We use this tool to contact our main support team
The main vendor for drops
What is DCC?
We contact them often and we refer them as BO
What is BOSR?
When the drop is not ready but the address is FIFA we need to....
What is create a DPC?
We need to resume services in CSR and DT1 when suspended
What is Resume?
In what tool do we check if the drop is ready and whats the name of the section we need to check to review the information
What is outcome? In Falcon Stack?
Name of the files we need to check when there is an MDU address that is not passing in CSR?
What is MDU master and NGM MXU ?
An order created when a DPC case is submited
What is DPO?
Customer wants Fibre services but existing compass, after the FIFA installation we should
What is submit a go/coppercease form?
Process were they need to send us a fax of the form to have preauthorize Direct Debits from the bank
What is Preauthorize direct debit?