Who?
A printer is jammed in the library. Which student group would be the first line of defense in helping resolve the issue?
LC's
A student comes to the office and says they received an email saying their laptop needs to be refreshed. Where would you send the student?
Asset Management
What should you do if you plan to take a 30 minute break?
Clock out
What is the SNOW website?
The ticketing website.
What is the GA group email address?
pcpubliclabs@shu.edu
Who is responsible for doing printer checks?
OAs
Where are the MKs located?
JH and Walsh
If you know you can't make it to a shift, what should you do?
E-mail your GA and cc PC Public Labs with all necessary information.
Who should know how to create tickets?
Everyone
What is the GA desk extension?
5336
An adjunct professor is reporting that their blackboard isn't working. Which student group would be able to help?
*trick question* This should be given to Service Desk
Where are at least three PC Public Lab printers on campus located?
CH, McNulty, JH2, JH5, Boland, AQ, Stafford, UC, X, Cabrini, AS, NUHW, NU LAB, Fahy
How many minutes late are you allowed to be?
4 minutes
What type of issues are classified as incidents?
damaged hardware, software malfunctions etc.
What is Marsha's extension?
6166
If a professor comes to the walk-up window and says they are unaware of how to connect to Airmedia, who should they be sent to?
Everyone should be aware of how to connect to Airmedia.
Where are the 2 PC Public Labs on campus?
Jubilee 5th floor, Nursing
What is under consideration during an annual performance review?
job performance (reliability, attendance, initiative), pay increases
Is a password reset an incident or a request?
Request
How many computer labs do we have on campus (that belong to PCSS)?
2
Who is tasked with ensuring all contracts have been signed for an MK event?
LCs
An adjunct professor comes to you and asks for an adapter for their Macbook. Where would you send them?
*Trick question* TLTC
What happens after an STA receives a warning and then violates policy and procedure before it has expired?
They are placed on probation.
If you are working on a ticket for a total of 5 minutes, but it takes 20 minutes for the issue to be resolved, what do you put under "time worked"?
5 minutes
What are we checking for when we go on a printer check? (*hint: there's a lot!!*)
Supply levels: toner, drum, paper
Cleanliness/organization of printer area, filling up printer trays, removing jams, ensure printer is online with no error messages, resolve any potential issues. Send print job to troublesome devices or previously reported issues.