Graphs and Charts
This chart is best used when you want to understand the parts of a whole. You always want the individual sections of this chart to equal to 100%.
What is a pie chart?
Closely connected or appropriate to what is being done or considered
What is Relevant?
A suggestion or proposal as to the best course of action
What is a Recommendation?
- Add a button to the chat initiation page where a Customer can select if they are an
Existing Customer
- Tailor communication methods to Cardmember’s preferences by sending out e-mails as the primary form of communication
(according to bri needs work)
What is a Recommendations?
Relating to, measuring, or measured by the quantity of something rather than its quality
What is Quantitative?
A thing aimed at or sought; a goal
What is an Objective?
RCT listened to 99 Deposit and DSL calls between 6/21-7/6/2018. Calls had a feedback filed and were dispositioned as “Corrected Issue Identified” and were segmented as follows:
-49 Deposit calls
- 50 DSL calls
What is the Methodology?
The circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed
What is Context?
A section at the end of a book or document that includes additional matter
What is an Appendix?
Nearly ¾ of calls contained a complaint or feedback which shows agents are documenting non feedback inquiries which is likely due to being overly cautious to track customers concerns even if it doesn’t meet the Discover definition of feedback
What is an Insight?
Relating to, measuring, or measured by the quality of something rather than its quantity
What is Qualitative?
The process used to collect information and data for the purpose of making business decisions
What is Methodology?
In order to reduce complaint volumes, we need to understand what influences the positive outcome of these calls causing them to be feedback rather than complaints. We seek to understand if non-documented best practices are used by Bank Deposits and Discover Student Loans (DSL) feedback cases/calls with "Corrected issue identified" as action taken.
What is Background and Objectives?
This chart is best used you need to convey the size of a group relative to other groups, but also illustrate the parts that make up the whole group
What is a stacked bar chart?
The capacity to gain an accurate and deep intuitive understanding of a person or thing
A mutual relationship or connection between two or more things
What is a Correlation?
- Determine if the tagging process is successful and if it drives the right return
- Identify key topics and questions the Customers are asking
- Understand how long each segment of a BT call takes
What is an Objective?