Characters
This viewer is in their mid 60's and enjoy's family time watching Hulu
Who is Ruby?
This device does not have the capability to stream Hulu live tv
What is the Playstation?
This is the maximum number of profiles we can add on the Hulu account.
What is six profiles?
This is the easiest way for a viewer to reset their password before contacting us?
What is forgot Username/Password
This is the average time period you have to wait before being converted into a Hooligan.
What is three months?
This persona is still in High School and enjoys watching Hulu.
Who is Felicity?
These three devices can have parental controls for hulu content (there are more than three)
What is the Wii U, the 3ds, and the Xbox One?
This type of customer receives concessions.
Who are members with Live TV?
This call center technique is used to attempt to calm down an irate customer.
What is deescalating?
Professor Shea Horner's name came from this location
What is Shea Stadium
This character has to keep up with current trends.
Who is Bill
This is when give an IP address permission.
What is WHITELISTING?
You perform this when you want to close an account but still be able to use it for the rest of the month.
What is a pending cancel?
This basic troubleshooting step is used in Flanders before re-syncing the account.
What is clearing devices?
These people are the CEO and CMO of Hulu.
Who is Kelly Campbell and Randy Freer?
This character works construction.
Who is Fred?
This type of IP address is always moving and is an issue for having Hulu Live TV.
What is dynamic IP?
You use this tool to notate if a customer is irate or phishing for credits.
What is flanders
This reoccurring conversation with viewers is the reasoning for not being able to watch certain sports teams in certain areas.
What are blackouts?
This is the Launch date of Hulu.
When is October 29, 2007?
This character loves anime and gaming
Who is Moss?
This home streaming device is classified as mobile.
What is Google ChromeCast?
This is the total dollar amount if you have all Hulu services.
What is $107.88
When all else fails we can contact these two departments to help resolve issues?
What are resolution specialists and VXAII's?
These individuals are the Retention TM, the site director and team manager(s) of the VX11 team.
Who are Linda, Derek, Candace, and Courtney?