Phone Call
The two most important pieces of information you should get on every call
What is Name & Phone Number?
One of the ways that we can ensure we create the best impression possible.
What is -
Smile, Offer Refreshments, Ensure Desk is Clean, No Cell Phones, Acknowledge Them Right Away?
The documentation that is required prior to every tour.
What is photo ID?
The group of communities in your city that also markets to students for their housing needs.
What is competitors?
Name one of the 4 Rules for Texting a New Lead.
What is - Respond within 5 minutes, Utilize the 7 Questions, Be Informal, End With A Question?
The Feature-Fact-Story that utilizes the sales technique of painting a picture.
What is White Rabbit?
This is the name of the impression that is left by exterior of your property.
What is Curb Appeal?
The number of FBCs that should be used on a tour of the model.
What is 3?
The action of explaining why your product is better or fitting for your prospects needs, after they raised additional questions/concerns.
What is Overcoming Objections?
The first step in the follow up process.
What is - Call First?
The action of trying to find a way to focus on all the ways that a prospect is able to live with us.
What is "Qualifying In?"
The building of a relationship with a new lead.
What is Rapport?
The definition of FBC.
What is Feature - Benefit - Close
The closing technique that should be utilized every time we are closing on a Lead.
What is Tag Team?
The percentage of texts that are read within 3 minutes.
What is 90%?
What is schedule a time to tour the community, or close the sale over the phone.
This is the person responsible for completing the Guest Card.
What is Leasing Agent/Community Assistant/Team Member?
The document required to be filled out on every tour.
What is Tour Guest Card?
The two pieces of information that needs to be reflected in Entrata if you are unable to close on a tour.
What is - 1. What kept them from signing today & 2. What time frame are they making a decision?
The Entrata tab that contains all of the prospects that have submitted a guest card online but do NOT have an auto email set up.
What is "Never Contacted Tab"?
List the 4 objectives to every Lead phone call.
The area used to collect Guest Card information.
What is Greeting Area?
The Landmark 5th Question.
What is "Let's go check out our availability!"?
The closing technique that asks "Is there anything you were hoping to see that you didn't?"
What is "Where Did I Go Wrong" close?
The Entrata tab that all Leads will resurface to after 3 days if they have not experienced a status change.
What is the Not Progressing Tab?