Plan types
this plan type requires you to have a PCP?
what is HMO
What are the two first pieces of information we collect from every caller?
what is Full Name and DOB
If a member is calling to find out which plans have helped satisfy their deductible, then can look under which tab?
what is accumulators
Is colonoscopy considered preventive?
what is sometimes
what rules over rules the birthdate rule?
what is custody or court order
which state is open access?
What is Colorado
When was HIPPA enacted with congress?
what is 1996
What frat boy name is used for PAR INDIVIUAL MM DEDUCTIBLE?
what is PINDED
What name is physical therapy under in solution central?
what is physical medicine
what rule over rules the custody rule?
what is Court Order
which plan is used for dependent care?
A caller is calling regarding their step child, what would you choose in the HIPPA TOOL under who is calling?
what is Informal Rep.
If you are looking for accumulators for a previous year, What should you verify first?
what is verify that you are on the correct contract code
If there is no information on benefit overview in solution central regarding if a plan is Embedded or Non Embedded where should you look next?
what is BPD or EOC
What does the G indicate under Medicare in COB?
what is that Anthem is primary
POS, Is a hybrid of which two plans?
what is HMO and PPO
when should you use the HIPPA TOOL
what is In the beginning of every call interaction
What is the first step when going over accumulators?
what is add task-accumulators
When quoting benefits what three stages do you explain.
what is deductible, coinsurance and OOP maximum
what does the R stand for when in COB?
What is research