Interview Request
Who puts interview requests through Job Diva?
Client Partner
What does interview confirmed mean?
The candidate is available to interview at the time requested and has confirmed with either the client partner or recruiter.
Who sends and delivers interview preparation details
How can you confirm someone is going to their interview the day of?
How should you notate in Job Diva when you know the candidate has finished their interview?
Go to the candidate's profile, click on the interview date, go to user fields, change the status from interview scheduled to interview complete and save.
Who contacts the candidate regarding and interview request?
Client Partner
How soon should you call a candidate after an interview is confirmed?
Immediately! Congratulate them, discuss next steps, and set communication expectations.
When should you send the interview prep email?
Immediately!
How many times should you talk to your candidate the day of their interview?
Twice; Before and after the interview!
How often should you follow up with your candidate while waiting for feedback on their interview?
Weekly.
When should you call your candidate when you see an interview requested?
Immediately! If they haven't confirmed with the Client Partner already, you can confirm the interview and move forward in congratulating them while discussing next steps.
What are the details that are included in an interview confirmation email?
Client
Address or Phone number for phone screening
Time of Interview
Parking / security details / Arrival Instructions
Manager Name
Job Description
How close to the interview should your prep call be?
24 hours / the day before the interview
What are some things to ask via text or call the morning of the interview?
Wish them luck! And...
Do you have any last minute questions?
Do you have any concerns going into your interview?
Follow up on any previous concerns they had expressed (practice questions, commute, etc).
How can a candidate express their interest to a client after the interview is over?
Thank you note
Can a candidate be requested to interview for more than one job?
No. Once an interview is requested, remember to remove that candidate from any other reqs they are submitted to.
What do you think the average interview requested to confirmed percentage for TM is?
80%
What type of information should be discussed during the prep call?
Dress Code
Arrival time / special instructions
Practice questions
Tips for manager or company
If your candidate is non=-responsive the day of their interview, how early before the interview will you cancel the interview or update the client team to give the manager notice?
1-2 hours; If your candidate has been non responsive 1-2 hours before the interview, this could be reason to cancel
What type of questions can you ask during the post interview phone call?
Who did you meet with?
What questions did they ask?
Was the position description accurate?
What was the team like?
How does this position compare to some of the other things you've been seeing?
If an offer were requested, would you have any hesitations accepting?
What is the proper protocol if a candidate is not available to interview at the time that was requested?
Explain them that interviews are not always able to be rescheduled due to the manager's availability and double check that they are 100% unavailable for the time requested.
If so, get their full availability for the remainder of the week and relay that information with the client partner.
Tell them to keep those times available and make sure there are no other roadblocks, questions, or concerns.
Situation: Your candidate calls you to reschedule their interview that they already confirmed because they have an appointment.
Walk us through how to handle this.
Why do they need to reschedule?
See if there is a solution. Are they able to reschedule their appointment?
If not, tell them that interviews are not typically able to be rescheduled, but we can reach out to the manager and see if there are alternative times.
Your candidate says they don't have time or don't need to interview prep. How do you proceed?
Options:
Explain to the candidate that you have been working with Client A for a while and have insight into the types of questions and key details they are looking for in a candidate.
Tell the candidate you want them to be successful and it shouldn't take too much time.
Make up a statistic: Out of the candidates that listen to the interview prep details we have a 50% higher success rate.
If there are other hesitations, there might be a deeper issue.
PLEASE SHARE ANY OTHER IDEAS YOU HAVE!
Your candidate calls you on their way to the interview to let you know that their car broke down.
What should you do?
Ask them if they are okay. Diagnose the problem.
Ask them if they have another option for transportation (Family, Public Tranist, Uber)
Tell them that with this late of notice the interview will most likely not be able to be rescheduled.
If they still can't go, inform the client partner right away and get their availability if you are confident that they are reliable!
Situation: Your candidate goes to the interview but receives another offer from a different company and let's you know.
What do you do?
Try to gauge the candidate's priorities by asking open ended questions. We can always reach out to the manager to move the process along quicker once we have more information.
Ask how the two opportunities compare?
Is pay the deciding factor?
Is location the deciding factor?
If you were to receive an offer for both positions which one would you accept?
How soon do you have to give an answer to the other company?