Always Fresh
During the order taking process, offering an additional item is called this.
What is Suggestive Selling
The process of submerging a thermometer in a 50/50 ice/water bath is referred to as this
What is Thermometer Calibration
When properly calibrated, a single coffee brewer produces this much water.
What is 64 oz?
The target drive thru time on Saturday morning, 8am-11am
What is <25s
From what country did Tim Hortons recently bring a hockey team to play a game in Canada?
What is Kenya?
How many times per year is the Always Fresh Audit conducted?
What is 4?
This is the final step in the hand washing process
What is turning the tap off with paper towel
How often must a de-liming operation be performed on each coffee brewer?
What is once per shift?
This is in your hand to pass to the Guest when you greet them at the window.
What is their coffee or food item?
The name of our world famous marketing campaign.
What is Roll Up The Rim?
What is the cleaning standard when evaluating cleanliness of walls, floors, baseboards?
What is "clean and free of buildup"? (Dust, dirt, grime, etc.)
When bacon, eggs, sausage, chicken and steak come out of the oven or microwave, what must immediately be completed and recorded in TAPP?
What is the Initial Temperature?
Coffee must be stirred when these items are added.
What is sugar/sweetener/flavour shot/honey?
What do you say each time at the window?
What is a polite greeting, and a polite sendoff?
What town had the first Tim Hortons Do-Nut shop?
What is Hamilton, ON?
What is the maximum number of "Making a fresh batch" signs which may be out simultaneously?
What is 3?
What instructions do you give a guest who asks if our products contain nuts or other allergens?
What is call the Guest Support Line or Head Office 1-800 number?
To ensure order accuracy, what two things must be done when presenting a hot drink to a guest?
What is mark the lid with the correct modifiers, and tell the guest what is in the hot drink (the modifier)?
The target DT time 4pm to 5pm?
What is less than 35 seconds?
How many Tim Hortons Children's Foundation camps are there?
What is 7?
What % of your online training must be completed after 30 days?
What is 90%?
The acceptable concentration range of Vegi-Wash (in PPM).
What is 25-50 PPM
After handling a refillable cup, what must staff do?
What is wash hands?
The greet + menu time should be equal to or less than what?
What is the window time?
Tim Horton played 18 season with the Toronto Maple Leafs. Name one other NHL team he played for.
What Penguins, Sabres or Rangers?