Who that go to?
The company that would fix a chromebook with a cracked screen.
Who is the Lexicon?
The person in the school that uses as400 and has a PO folder on the desktop.
Who is the bookkeeper?
Ticket for teacher that needs email and IC.
What is a ticket that creates a new user account?
Fix for when lexicon says that a chromebook/ipad is not on their list to pick up.
What is clicking the "send for repair" button ?
"I didn't have time to put in a work order."
Who is teacher?
The team that resolves a work order for a new teacher/employee.
What is the users team?
This person uses as400 and websmartt.
Who is the cafeteria manager?
Cable that gets laptop to display on projector.
What is a vga or hdmi cable?
Fix for when a student's password is not working.
What is an email to helpdesk?
Usually the first person to let you know if checkmate is down.
Who is the office clerk?
The person to contact if N-computing server is down at my school.
Who is Mike Russell?
The only people who can have a Surface pro.
Who is the principal and ap?
X1 Carbon user needs this to have a wired connection to the network.
What is a usb to ethernet dongle?
Fix for chromebook that is not contected to HCS_CBOOK?
What is a reset?
"I need access to as400"
Who is the bookkeeper or cafateria manger?
The person to contact if imaging is down at my school.
Who is Dennis Geiser?
The first person to contact if I need help.
Who is the team lead/another tech?
When connected to a projector, the sound still comes out of the laptop. There is only a VGA cable contected, and no audio cable available.
What is a hdmi cable?
Fix for disabled chromebook.
What is a ticket to the google team?
"I need a work order so I can get an email and access to IC"
Who is a new HCO employee?
The team that resolves a ticket that changes the time that laptops and desktops go to sleep.
What is the system engineers?
The pesron at your school that's not your boss but is your boss.
Who is the principal?
Bookkeepers as400 password is no longer working and they need access to it ASAP
What is a call or email to helpdesk?
Folder that gets a progam/icon to display for any user that logs in to a computer.
What is the Public Destop folder?
" I need Fexplay installed on my computer"
Who is the principal or ap?