John Brewer
True or False: The letter of complaint that was sent to Brewer’s superior at the EC’s corporate headquarters was about Brewer’s arrogance during the meeting.
False
True or False: Brewer and his managers were successful in motivating the staff to increase productivity and improve production targets for the fiscal year.
False
What was the reason a training session was called?
Computer Training
What did Brewer do when his staff members complained about limited resources?
Nothing
The term that best describes when departments or management groups do not share information, goals, tools, priorities and processes with other departments
Silos
Name 2 reasons why staff members were upset at Brewer
1) They were understaffed
2) He was offensive by telling them to work harder so he could get his bonus
3) There were no solutions given in the meeting
4) He laughed at pornographic material during a training session
List the solutions that Brewer provided to his staff members to increase production levels
He offered no solutions
The website Brewer accidentally found himself on during training
Pornographic website
Why did Brewer not apologize after he made his comment in the meeting?
Because he was not aware that he offended them
Leaders are champions of public services.
Name some ways they display this
- Clear expectations, vision and priorities
- Communicate what is important to the organization
- Model behavior and organizational values
- Engaging and listening to staff
- Share information & work collaboratively across departments