Basics
what happens when you go into an existing master and try to win more of their business
What is a Reactivation of master
I can't find the DSA
Tim Curtin
Rich Martinez
Does an upgraded (reactivated) Capital account get PPP?
activities logged in salesforce are important...but why?
1. inside B2B teams work in our territories too--your efforts should go to you.
2. helps you and me make a plan for your strategies and diagnose anything that needs to change
oh gosh I am soooo tired
Rachel
a lead you pursue that uses one of our rewards programs
what is a retail lead
I need a tech quote
Steve Batwin if its a prospect
if it already has a master, look on the account team
what is the highest threshold of spend a B2B SC should work on (excluding extenuating circumstances)
100K in OP
75K in FS
no other category carries a threshold
getting to know someone else that shares a space in your company and your zip code that can perform cross-job functions and essentially help customers in different ways
relationship with your TAMs or FS's
byeeeeeeeeeee
Zach
what are the rules of reengagement for a reactivation and a retail lead?
1. the spend from outside any Staples entity is 50% or higher, therefor netting Staples 50% more business than before.
2. an "ok" from the account owner, if it isnt you.
i need a print quote
:-/
Heather Carson if its urgent
Category lead if its not
what is a Pull Forward
all wins that spend at least $1000 in either month
or
all wins that have a 50% lift from P11 to P12
i have an account that spends 25K on everything-all categories. how would i get an FS person involved for dispensers?
category lead box in SF for FS--follow up with an email
You would get an outside FS if the account is big enough to be managed by a TAM. OUtside FS can only support TAM's
i dont have the tile tool----as hes being shown that he does in fact have the most updated version of the tile tool, on this ipad...
lawson
What does MARP stand for?
Mid Market Reactivation Process
whats a category lead and what does that do
the Category lead will alert the appropriate specialist that your customer has a need and would like to be contacted.
double points is you can demonstrate this to the team
T or F
i can reactivate an account that spend $1,000 per month with Staples, and $100 per month at SAMS.
what does TAM stand for?
iTAM
KAM
CSC
Territory Account Manager
inside territory am
key account manager
customer service consultant
ugh, where's Elyse?
rachel...Brittney
who doesn't get PPP
a reactivation account that does not have a MARP opportunity attached to it
i got boxes...and more boxes and now they want like, colors and pictures on them...so who would I ask for that...
April McAllister
for a reactivation of master that you are getting a significant lift in spend on. What documents must you get in order to pursue?
invoices with spend from other vendors proving you are winning additional business
what are the names of:
two pricing analysts
3 TAM's
1 FS
1 Ship pack person
1 ASM of TAMs
2 CSC's
shawn adams, alice wagner
janet cook, lisa vespoli, kim trotter, donna sell, krystie daves, sophie kane, chad cannon, Shenice Taylor
nicole jones, kyle loechel
april mcallister
arrianna rhett, jada douglas
Can you approve my vacation request
Brittney...or Kaitlin