Parts of the Script
This step in the script requires you to repeat the appointment day and time 3 times.
What is the Cool down? or What is Make a Great Last Impression?
The difference between Renewal by Andersen windows and all other brands is that RbA windows are made out of this material.
What is Fibrex?
This is the leading question to establish pain points for the customer.
When people stop by to register to win, they are usually experiencing issues with their windows. What kind of problems are you having with yours?
The first obstacle to overcome when engaging a prospect is _______________________.
What is: Windows usually aren't the first thing on their minds. They are usually there to do something unrelated to windows. We are interrupting them doing something else. (any of these)
This is the percentage of communication that is sent through body language.
What is 70%
"Hi! Did you get a chance to enter our sweepstakes?" "Win $10,000 for your next window or door project!" Are both examples of what.
What is a "hook"?
These types of windows are operated using a crank.
What are casement windows?
When we ask customers about the pain points that they are experiencing, we need to ____ they are having issues.
What is assume.
They have a need for windows.
Feet pointed together instead of apart can make you appear _____.
Fearful or defiant.
Commitment to time & Attendance requires these two questions.
What are: When we visit to discuss the project, we need you to set aside at least 90 minutes whether we need it or not, fair enough? And: We will also need to mee with all the owners of the property - that would include you, a friend or family member, a partner or spouse, fair enough?
In order to set an appointment for just a picture window, it MUST have at least this many side-flanking windows.
2
The customer saying "I have paint chipping", is an indicator that the windows are made of this material.
What is wood?
Our goal is to set every appointment within ___ hours of engaging with them.
What is 72
Holding your hands and arms across your body indicates ______?
What is you are hiding something, you are protecting yourself, you are unavailable to talk to.
"May I make a suggestion", is under this step in the script.
What is Agenda?
Name 3 selling points of RbA's Fibrex windows.
What are:
low maintenance, twice as strong as vinyl, 700 times more energy efficient than aluminum, does not expand or contract as much as vinyl,
When you are closing for an appointment, you should bring up F.O.G. This stands for___, ___, ___.
What are Free estimate, no Obligation, and Guaranteed price for 1 year.
In order to establish urgency for the customer to set an appointment we need to create these 4 emotions.
What are trust, credibility, urgency, and rapport
Having good eye contact with a prospect shows that you are ________.
What is confident?