Juan Gotcha!
Name 3 of the seven base systems that form the base of the vehicle.
-Power train/Drive train
-Engine Fuel Management
-Exhaust and Emissions
-Brake Systems
-HVAC
Nobody knows GM vehicles better than who?
GM Dealers
When opting out of receiving marketing emails, we should inform the customer it could take up to __?__ days to update in our systems.
Fill in the blank
10 days
What are 3 critical things must you ask for when starting an SR?
Customer name, email and address verification
VIN
Mileage
what does GMPP stand for?
General Motors Protection Plan
What system functions as the intermediary of energy transfer between the engine and the wheels?
Drive train
What are the two GM replacement parts and accessories warranties?
GM Dealer parts and accessories warranty
GM Consumer parts and accessories warranty
Active Siebel windows, presently being worked on, are signified by what?
What are 2 commonly missed or misused sections in the SR's?
UCC
VIN
Taking care of the customer effectively and efficiently contributes to exceptional customer experiences. Remember that you play a vital role in customer "?" and "?" !
Loyalty and Retention
What kind of vehicles contain a system that can either be turned on or off and is notably ideal for tumultuous terrain?
4 wheel drive
Under the GM dealer parts and accessories warranty, GM will only reimburse the dealer for repair or replacement of any defective part or accessories if?
Installed by Dealer
Sold over counter
Like window shopping, Siebel should also have it's own due to what potential issue?
potential risk of sending an incomplete email if you have to move away from the Siebel window to another window in the same browser.
What does TREAD and NHTSA stand for?
Transportation Recall Enhancement Accountability and Documentation
National Highway Traffic Safety Administration
What does RSC stand for
Recall Special Coverage
In a brake system where a brake disc moves in a similar pattern to the wheel, Where are the brake pads mounted?
Brake pads are mounted on a caliper
A retail transaction refers to what?
A situation in which the customer pays for all or any portion of the replacement part
What vital information should we include in the email when sending the customer a letter of denial for cost assistance?
Nothing. Your not allowed to email something like that to the customer. DUH! LOSERS!
Siebel Documentation
Keep the following general tips in mind to help you document appropriately
Be __?__ , __?__ as well as __?__ , __?__.
Fill in the blanks
Clear and Concise
In the case of a RFI Warranty call, some facts that the customer may reveal at the beginning of the call include what?
Customer name, Vehicle Make/Model/Year, Reason why the customer is looking for warranty information.
When utilizing a car's passenger heating system, where is the coolant going?
When the heater is on, the coolant is diverted from its normal path to the heater control valve followed by the heater core.
Customers can visit the Certified Service website to view what?
Name at least 2 things.
-Current Special Offers
-Vehicle Maintenance Tips
-Available service and parts
-Accessories Services
There is a possibility that you could receive marketing-related materials. However, you can choose to receive no email marketing by visiting the website , ____?_____, and opting out of all marketing to this email address.
Two Rules to Follow where "Activity Only Documentation" should not be used are when there are?
-Current Vehicle Issues
-Call backs to customer required
It is perfectly acceptable to combine or rearrange the elements of __?__ when needed or appropriate.
Fill in the blank
LARGE