MACHINES
CAPSULES
MISC
TECHNOLOGY
MOSAIC
100
What machines are featured at the NDG Roadshow in 2018?
Esperta 2.0 and Genio 2.0
100
What is the proper name for an NDG capsule?
Smart Capsule
100
How often do the iPads need to be synced?
Daily
100
What personal information should not be shared with other team members?
PIN Code
100
What must all team members must submit nightly?
Mosaic Field claims
200
What machine would you recommend for a household of four coffee drinking students who frequent a local coffeehouse on a daily basis?
Esperta 2.0
200
Where does NDG Milk come from?
Cows from France
200
During your shift, where can you keep your cell phone?
Must be kept in apron on silent or locked away in purse/bag.
200
What two sites does a return need to be processed through?
Magento and PayPal
200
Who is your first Point of Contact on everything NDG?
Your FMM
300
What are the differences between the Genio 2.0 and the Esperta 2.0?
Scroll v. Joystick HMI for bar selection 45oz v. 60oz capacity Button v. Joystick HMI for hot/cold selection
300
How do you make a "dirty" Chai Tea Latte?
Add a shot of espresso.
300
When should a team member write on NDG branded items such as brochures, bags, or boxes?
Never
300
What is the appropriate next step when payment confirmation does not appear or XPOS crashes at time of taking payment?
The LSS checks PayPal for proof of cleared payment.
300
What do you need to do to your claims submission for all shifts over 5 hours?
Reduce your actual time by 30 min to account for a meal break
400
How many bars of pressure are there in a professional grade pressure based coffee system?
15 bars of pressure.
400
What is cost of cup? (black cup/1 capsule and specialty/2 capsule drinks)
$.60 and $1.20
400
When are you allowed to accept cash as a form of payment?
Never.
400
What does the Sample App do?
Tracks every cup you brew during your shift.
400
What are the 3 things Ceridian is used for?
Sign up for Direct Deposit Update Tax Exemptions See Pay Stubs
500
What year did NDG launch as the "Coffee shop at home" system?
2006
500
What does the patented smart capsule technology do?
Keeps freshness locked in for optimal flavor and aroma.
500
At what four websites can a customer purchase NDG products?
Dolce-Gusto.us Amazon.com Target.com BedBathandBeyond.com
500
What is the first step you should take when troubleshooting XPOS?
Check XPOS Settings match the example provided in the binder.
500
What items are needed to submit a payroll concern to your FMM?
Your EIN # Paycheck in question Exact issue (Missing hours, incorrect pay rate, etc.) Copy of your PayStub
M
e
n
u