What are the benefits you ask?
When is conversion weekend (The time frame that Visa department will begin the process of shutting down current systems and migrating data over to TSYS 2)?
Jan 11-Jan 13
Where does a member go to see their statements through Online banking?
Statements – same spot at retail statements
Its Jan 13, a member cannot add their new card on Apple Pay. What’s happening?
Not able to do so until Jan 14
What website is being eliminated?
My Visa Rewards
Can you tell us about the simpler way to log-in?
Instead of using two different logins to manage your enviro Visa card and redeem reward points online, you'll only need one login
What time frame will cards NOT work for mmbr transactions?
Purchase WILL NOT be effected
What is the new Self-Serve website called?
BONUS - What can members do through the website?
Potential of 200 bonus points (50 points for each correct answer)
Manage My Visa Account
Active a Visa Card
Change a PIN
Report a card lost or stolen
Request a credit limit increase
Its After Jan 14, a husband comes into the branch and cannot see all of the transactions on the other card for the account? Why?
Not the Primary User
Moving forward, we will now be using _______________ instead of “Myvisaaccount.com” to assist Member Cardholders with Visa-related requests.
Manage My Visa Card
Can you tell us about the improved rewards experience?
Redeeming and understanding the value of reward points will be easier with our enhanced Vancity rewards program and website.
Visa Cards must be activated by… *******
Jan 14
Members can see Pending Transactions for how many days?
7 days
Its After Jan 14, member cannot see their card linked. What do you do?
Verify info is correct, if it is escalate
There are 3 transactions we can assist members with through “Manage My Visa Card”. What are they?
Balance inquires, recent transactions, confirming primary user or authorized user.
Can you tell us about what you can see your Visa card details in online banking?
View your enviro Visa account balances, transactions, reward point balance, eStatements (desktop only) and more in Vancity online banking and our mobile app.
*This applies to Personal online banking only, and only for enviro Visa cards for personal use.
What is the recommended time frame to tell members could be the earliest possible time they receive their new Visa Card?
2-3 week waiting period starting January 14th
What’s the change if a member wants to apply for a Business Visa?
Members will need to book an appointment with an AM
Its after Jan 14, a member states they are receiving paper statements when they previously opted out. Why are they receiving paper statements?
Prior to conversation, statements were done through EPost they are now internal. Need to opt out through Manage My Visa Card portal.
Where will you get your login and password for My Visa rewards?
You should (if you haven’t already) get three emails to assist you
Can you tell us about why this is an important strategic priority for Vancity?
The Vancity credit card services upgrade will advance our digital strategy roadmap, and is foundational for the Vancity payment strategy. Once complete, this upgrade will:
• enable product innovation for Vancity,
• allow us to update our VISA credit card product suite, and
• offer new VISA payment services to our better serve our members’ needs
Visa’s systems will have read-only access and Visa will be extremely limited in the services they can provide during what time?
January 12th at 3:00am to January 13th at 5:00am
When accessing the Rewards website, members no longer need a separate username and password, instead to log in they just need their.....
CSV
Its after Jan 14th, im on my app and I cant see the statements as promised, whats up?
The statements are for desktop version only.