Dispatch Center
Name of our Market Area
What is WPA/WV/VA/MD
Waste type for everyday household garbage
What is Municipal Solid Waste (MSW)
Container can hold 7-8 kitchen bags
what is 96 gallon totter
3 items you can find in Green Pages
What is Service Alerts, Premier List RO (Hot Topics), Container Delivery Schedule (Hot Topics), Sales Tool for Pricing
function key use to create a ticket in MAS
What is F6
Number of hauling sites the dispatch center supports
What is 28 hauling sites
line of business that offers temporary and Permanent service
What is Roll Off
Unit that compacts waste
What is compactor
Give 3 items that can be located on the WM VISOR page
What is Departments, Applications, New Articles, Stock Information, Weather, Service Centers, other hyperlinks, News and Announcements, etc.
Which two screen can you find the Salesperson for an account
What is Screen 14 and 21
Name 3 internal customers that our dispatch center have
Who are drivers, customer service, operations
Customer is not routed for service and can call in when in need of pick up
What is On Call (ONC)
Driver calls in for a replacement can at a location
What is a DIS
2 other items you can find in SharePoint
What is dispatch calendar, dispatch info, site hyperlinks, other hyperlinks
screen that would show permanent notes to the driver
What is Screen 4
Name the DO of the WPA side and the MD/ VA Side
leaves, grass clippings, small twigs or brush - name waste type
What is Yard Waste
commercial container sizes have that wheels
What is 2yd, 3yd, 4yd
where to find certain information on how to perform a certain task or process (resource and steps to get there)
What is ONENOTE
Routing/Pricing Screen and Equipment Screen
What is Screen 5, Screen 6
Name four types of collection we support in our dispatch center
What is residential, commercial, roll off and bagster
Service line you are suppose to select for a DIS/EMS ticket
What is XCH
Name 2 ticket types from each line of business
What is BLK,COU,MPU etc (RESI) XPU, RCN, ONC etc (COM) S/O, E/R, DNR etc (RO)
names of each of the shared Dispatch mailboxes
What is DELMARVADISPATCHRO, DELMARVADISPATCHFELRESI, WPA-WV-MD-VAContainers
Steps to get to the Live Dispatch Screen (Dispatch Screen)
What is 3, 3, 3 (1 or 2), 7, shift F3 (click on F15), shift F5 (click on F17)