ROE
SDRs do Not work Leads from any of the following carves:
Pub Sec, Key/Strat
True or False
SDRs have 30 day dead opportunity protection against SDRs on just opportunities in the same LOB as the opportunity they sourced.
False - SDRs have complete Account Protection
Provides 24/7 customer support with rapid response times. Offers more than 130 interactive, self-paced online training courses and success programs.
Salesforce was founded in the year ___ by Marc Benioff and ____.
1999, Parker Harris
What is our Marketing Automation tool that is an add-on to Pardot?
Engage
If you receive a Lead for a product (promo code) different than the existing open opportunity, you are free to work your lead (True or False)
True
Chat/800s/Partner Referrals trump which 2 SDR ROE processes
2.) Valid Touch
Product was originally called "Assistly," and was rebranded to be our support app. for the SMB. It is no longer offered to net new customers today.
Salesforce held it's IPO in the year ___, listed on the NYSE and traded through the symbol CRM.
2004
Commerce Cloud
With chat/800, to establish/preserve proper 30 day touch, you must apply 1 meaningful activity to the lead after call/chat concludes.
What are 2 examples of an invalid touch?
Call No Message, Call Invalid #
What are three examples of types of opportunities SDRs cannot request SRO on?
ISV
OEM
NPSP w/ no add-on revenue
00 Webstore
Application development platform that lets companies build, deliver, monitor and scale apps.
Differentiators:
-Use Modern Code Languages
-Reduce cloud operations management
-Reduce operational risk
Heroku
In 2016, Salesforce launched what product, that would allow developers and admins to add artificial intelligence to their existing CRM features?
Einstein
What are the two, vertical specific, editions that can help tailor Sales Cloud for their Industry?
Financial Services Cloud
Health Cloud
If you see Cloud Kraze BDR Touch for a Commerce Cloud Promo Code lead, what should you do?
If the AE creates an opportunity for a product that the SDR qualified (as seen in SDR notes) within 3 business days of a SDR add-on deal closing, then the SDR will receive credit on the AE generated opportunity
False. This rule only applies to New Biz opptys.
Point and Click tools that enhance trust, transparency, compliance, and governance across all of your business-critical apps.
Shield
What year did Salesforce reach the $1 billion revenue mark?
2009
Listen & Engage
Publish, Listen & Engage
If you receive a chat/800 and another SDR has valid touch on the lead, what must you do in order to qualify for credit on the oppty generated?
You must flip on that first and only contact AND @ mention the other SDR on that oppty within 90 minutes to convert their lead in.
True or False
An SDR has 30 day DOP on any oppty that they previously received SRO on due to DOP.
False.
If an SDR gets credit on an opp because of his/her DOP, and that deal dies, s/he does not have an additional 30 days of DOP on that secondary deal.
This tool allows you to connect customers, grow partner sales, and empower employees.
Differentiators:
-Infuse data from any system
-Personalized end-user experience
-Customization and Branding
-Mobile
Communities
In the company’s second largest acquisition of all time, Salesforce acquired the popular service provider ____for $2.5 billion.
ExactTarget
Web Studio, Advertising Studio, Mobile Studio, Email Studio, Social Studio