BU
Who handles infotainment?
What is ICS?
You can access the vehicle build by clicking what button in Siebel?
Vehicle History button
What is RFI?
Request for Information
When are we eligible to start receiving PTO?
After 90 days
What is Transmission, Engine, and Drivetrain
If a vehicle is older than 2014, where would you get information?
PRT
Which two of six items are listed in the vehicle summary?
VIN
Model
Service Contract
Branded Title
Warranty Block
Field Action
What is CCT?
Connection Center Team
When is the final due date to sign up for benefits?
February 28th
To release the burned air and fuel mixture created by the engine
If a customer is involved in an accident and the airbags did not deploy, what business unit would handle this case?
PAC
What are the Field Action Types?
Emission Recall
Safety Recall
Non- Compliance
Customer Satisfaction
Service Update
What is PAC?
Product Assistance Claims
What are the 2 steps needed when calling out sick?
-Inform Team Lead
- Call attendance line
What does the HVAC system do besides heat and cool the passenger compartment?
keeps the engine temperature at an optimal level
Who do you contact if you cannot find towing information in the owner's manual?
Product Research Team
Do most field operations have an expiration date?
YES
What is SUB?
Service Update Bulletins
In order to receive holiday pay, what criteria must be met?
What is the purpose of the vehicle's suspension system besides keeping the wheels in contact with the road?
supports the vehicles weight and helps provide a comfortable ride for the passengers
Which team handles Bluetooth inquiries?
ICS
CCT
Emissions, repairs under recall, repairs covered under special coverage warranties will only be covered by GM with what title?
Branded
What is NHTSA?
National Highway Transportation Safety Administration
ED
The tire is made of rubber and mounted on the wheel. The wheel is made of steel.