XFINITY Internet
XFINITY Voice
XFINITY Video
Billing
Tools & Systems
100

Available at no extra cost to Xfinity Internet customers, this feature helps protect your PC, Mac and mobile device from online threats.

Norton Security Online

100

This plan gives you unlimited calling to Canada, China, India, Mexico, Hong Kong, South Korea, Singapore, and Puerto Rico.

Voice Unlimited

100

With X1, record up to six shows at once, plus start a show in one room and finish in another with multi room DVR functionality.

Advanced DVR

100

What colors do we have in the ACSR Ledger and what do they mean?

- Black(charges), red(balance due), blue(adj), and brown(partial)

100

A______ Customer Service Representative

Advanced

200

Allows customers to access their email, voicemail, Voice2Go™, and more using their mobile devices, on the go.

XFINITY Connect App

200

Get on-screen Caller ID alerts and manage your voicemail right on your TV.

Universal Caller ID

200

Playback and download DVR recordings via the Xfinity Stream app from any internet connection

Cloud DVR

200

What are the four types of adjustments -

- Misc, Adj by Range, Partial Adj, and Item Reversal

200

BAM stands for?

Box Availability Matrix

300

Gives you simple tools you can use to control your home network from your mobile device, laptop, and even our Xfinity X1 TV experience. Pause WiFi access. See who's connected. Control it all.

XFINITY xFi

300

Your voicemails are converted to text and sent right to your email. This is a faster and more convenient way to check your messages

Readable Voicemail

300

Enjoy instant access to the most free TV shows and movies, and loads of kid's programming included with your service at no additional cost.

Xfinity On Demand

300

Three methods used for Customer Approval in ACSR?

Text, email, verbal

300

Is an internal, specialist-to-specialist communication platform designed to increase productivity and collaboration through an easy-to-use interface.

Einstein Chat

400

Watch at home or on the go with a flexible and affordable streaming experience that lets you select your favorite types of shows. No TV box included or needed.

Instant TV

400

A feature of Xfinity Voice that provides the ability to make and receive calls with your home phone number using the Xfinity Connect app. You can also create up to four additional personal phone numbers, provided by Comcast, for you and your family to make outgoing calls, send text messages and use the Advanced Call Forwarding service.

Voice2Go

400

Get peace of mind with this X1 feature. Now your children can easily and safely navigate age-appropriate shows without supervision

Kidszone

400

What is the campaign code for SIK(ACSR)?

GAB

400

GUI stands for

Graphic User Interface

500

This Internet offer has three key components. It includes low-cost high-speed Internet service(15/2mbps) for $9.95 a month, the option to purchase a computer for less than $150, no activation fees and equipment rental fees.

Internet Essentials

500

Xfinity Voice service works with ______ to block unsolicited robocalls to your home. It is a cloud-based service that hangs up on or blocks illegal robocaller or telemarketer calls from calling the intended home phone number.

Nomorobo

500

Website where you can get the steps and  codes for programming your Xfinity Remote Control

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