Vocabulary
RNA stands for which group within Customer Support
What is Retail National Accounts
This type of order is placed when the customer is requesting an item to ship from their local DC.
What is a Pharma GATP order?
This ER is used when a customer requests an item to be removed from their order
What is a cancel order request?
This customer's preferred ordering method is Telestock. They are required to use an access code to place the order.
Who is Rite-Aid?
This symbol is used tosearch for an item if you do not have the full name, item# or NDC.
What is an asterisk?
RED stands for this type of an order
What is a Remote Enhanced Delivery?
This account must contact the OV line for an override request.
Who is CVS?
This type of ER is processed when the customer was shorted an item and received another item in its place.
What is a mispick?
This CVS chain is able to request a "do not sub" order through Customer Support.
What is CVS Careplus, or Pharmacare, chain ID 945?
This symbol is used to indicate an item that is stocked at the DC 8164.
What is an exclamation point?
This acronym stands for the manager that most pharmacies are directed to to request an override for a restricted item.
Who is the DPM or PDM?
This mode is used when a rep needs to waive fees on a RED order per contractual agreements.
What is override mode?
This ER is escalated when a RNA customer requests to have 10 invoices faxed.
What is a document request?
These 4 accounts are restricted from placing Pharma GATP orders through Customer Support.
What is CVS, Costco, Meijer, and Rite-Aid?
This symbol is used to indicate an item that ships by air freight from DC 8961
What is an = sign?
This acronym is used to describe an item that is not for retail sale.
What is NFRS?
This ER is used when the customer is requesting to order an item that has no Mckesson item, or to order an item that the manufacturer has agreed to ship to the DC.
What is a Flex/Dock-to-Dock Drop Ship Order?
This ER is used when the customer fails to receive their RA within the 30-day allotted time frame.
What is a cancel credit request?
This customer has several subgroups known as banners.
Who is Topco?
Non-returnable items are sometimes indicated in CRM using these two letters
What is NR?
GATP stands for this term which describes an order type
What is Global Availability to Promise?
These 3 dropship items must be escalated as a Drop Ship Emergency/Offline request.
What are Velcade, Ninlaro and Tysabri?
This ER is used when an item is loaded at the home DC but will not be ordered due to a zero forecast
What is a Request to Impact Inventory?
This customer account sends "Do not sub" override order requests via email to the Email to Case Team.
What is Wal-Mart?
You can use this SAP transaction to check if an item has been ordered by the DC when there is no stock available.
What is YMMDMAT _ Material Display?