Filing
This is the filing tool used to track a patient's chart removed from the storage area.
Outsheet/Outguide
This is the person who decodes the message.
Who is the Receiver?
This scheduling system is when each patient is assigned a specific time.
What is Stream?
This is the number of times you must proofread a document.
What is 3 times?
25% of patients do not have this.
What is Health Insurance?
This is another term we use for the key unit.
What is Unit 1?
This is the percent of the message that is actually communicated by spoken word.
What is 7%
This is the primary purpose of analyzing patient flow.
What is maximizing office scheduling practices.
This is the punctuation mark that follows the salutation.
What is a Colon? (:)
This person best knows the patient's body and financial situation.
Who is The Patient?
This is the process of sorting through records and removing those that are not active.
What is Record Purging?
What is a major reason communication is of the upmost important in the health care setting.
It is the foundation for all patient care?
This is one of the patients' most frequently voiced frustrations with medical clinics.
What is having excessive waiting times.
This incoming mail does not require the provider's attention and can be directed elsewhere in the office
What is checks from patients?
ACTIVITY!
Turnaround times for hospital reports fall into three categories. List all three on the board and circle the one that has the longest time frame to be completed.
ACTIVITY! On the board place the following in alphabetical order.
Charlie L. Brown Jr.
Mickey Mouse
Charlie L. Brown
Charlie Brown
Micky Mouse III
This is the term that describes using a voice that varies in pitch and intensity.
What is Modulation?
This is the main purpose of screening.
What is determining the urgency of call and care needed?
When folding, this should be seen in the standard window envelopes.
What is the entire address?
This is the year that the Americans with Disabilities Act (ADA) passed by the United States Congress.
What is 1990?
ACTIVITY! Write on the board in the numerical order.
0123
12
0132
098
123
This is the type of communication style that is direct and in your face.
What is Low-Context?
ACTIVITY!
List all methods of scheduling and a brief summary of each.
This is the recommended format for the date line of a letter.
What is two or three lines below the letterhead?
This term is used when EMRs from multiple sources are combined into one database for a patient.
What is EHR?