Job Skills
Your shift at work starts at 9:30 am. You know you have to put your backpack and stuff away and then clock in before you start working. What time should you arrive?
5-10 minutes early so you have time to put your stuff away and clock in right on time.
The correct way to introduce yourself at a job interview?
Say your name, nice to meet you, handshake and a smile
Name two conversation topics that would NOT be appropriate to talk about in a professional workplace setting
Many possible answers - politics, religion, gossip, personal matters, negativity
You work at Safeway and you witness someone put items under their shirt and walk out of the store. What would you do?
Follow the company's policy. Do not try and intervene, get your manager and call the police! It is not worth your safety to try and stop the shoplifter.
This is a document you should update every time you get a new job
A resume
What skills might be needed to become a cashier? What skills would you put on your resume if you were applying to become a one? List 3
Money handling
People/customer service skills
Being friendly
Talkative
Being able to work in a fast paced environment
Staying calm under stress
Can you explain one of your weaknesses?
As a team, name a weakness that you can turn into a positive thing.
Many different answers, try to say something that you can also be a positive thing for the job you are applying for.
Example: I often take on too many responsibilities at my job.
I'm a bit of a perfectionist.
I sometimes overwork myself/don't take enough time for myself.
You work with one of your close friends at a pizza restaurant in the back. You often joke and swear with this friend at home. Is it okay to joke and use foul language with your friend in the back of the restaurant where no customers can hear you?
No, even if you are in the back of the restaurant it is not professional to use foul language (even if the person is also your friend).
You work at McDonalds. A woman comes in and orders 2 cheeseburgers and a large fry. You give her what she ordered. The woman comes back and throws the food down on the table. She says that she ordered two McChickens and a large fry, even though you know she didn't.
What do you do?
In food service, it's typical to say "the customer is always right".
Apologize to the woman and give her two McChickens instead.
What are clothing items that would NOT be appropriate to wear at a job interview
flip flops or sandals, baseball caps, short shorts or skirts, ripped clothes or jeans
What skills might be needed to become a secretary? What skills would you put on your resume if you were applying to become one? List 4
Ability to operate a scanner/printer
Being able to read, write and spell without errors
Phone skills
People skills
Ability to multitask
Name three things that you should always bring with you to an interview
1) Your resume
2) A pen and notepad
3) Questions you have for the employer
4) Your references and contact information
5) Your social security card
You're at work and a customer calls asking for your manager. She is not in at the moment, so you ask if you can take a message. The customer says sure, tell her to call me back. You say okay and hang up.
What information should you have gotten from the caller?
The name of person calling
Why they are calling
A callback number
You work at a busy restaurant. Things are getting loud and customers are singing Happy Birthday and being obnoxious. You have to go to the loud table and take everyone's order, but you have a headache and can't hear yourself think. You feel like yelling at everyone to just shut up!
What would you do?
You should take a breather. Now would be a great time to use one of your breaks. Go for a walk, ask someone to cover for you. You should never let your attitude affect the way you serve your customers.
Explain 3 things you can do during a conversation to show that you are listening and paying attention
Making eye contact
Nodding
Repeating what they said for clarification
Not being on your phone
What are two characteristics of a good team?
1) Good Communication
2) Equal division of work
3) Clear Goals
4) Cooperation
5) Get along with each other (friendliness)
After the interview is over, the interviewer asks you if you have any questions for them. What would be a good question to ask?
1) How much is the pay?
2) What are the hours I will be working?
3) What would a typical day on the job look like?
4) When can I expect to hear from you?
You are the receptionist at a doctor's office called "Family Wellness Center" What would be the correct way for you to answer the phone when someone calls?
Hi this is (your name) at Family Wellness Center, how may I direct your call?
You've been having trouble understanding the charts at work that tell you how to organize clothing on the shelves. Your boss has had a bad day and calls you into his office to tell you for the 3rd time that you aren't organizing the clothes the right way, he raises his voice at you and says he doesn't want to remind you again. What would you do?
Apologize for the mistake. Explain your problem and ask for help.
Say you need assistance understanding the charts. Right now your boss thinks you just aren't doing your job, tell him why you're having trouble.
Joe is at a job interview. He is sitting with his chair leaned back and his arms folded. When the interview starts he puts his feet up on the table and rolls his eyes. Joe's ___________ is saying that he is not interested in this job.
What is the term that should go in the blank?
Body language