Service KIs
This KI involves channel optimization and selection
Multi channel Strategy and Design
What are the 6 Sales KI's
Account management and growth, New customer acquisition, Sales Talent Management, Sales Effectiveness and Enablement, Sales Strategy and Design, Sales Operations.
*** Uncle Gene Fun Facts****
In what grade did Gene decide he wanted to go MIT, and then go to Harvard Business School.
5th Grade!!
(Thats like 11 years old)
This tool measures a customers experience
EED (Effort and Experience Diagnostic)
*** Uncle Gene Fun Facts****
What is Eugene A. Halls Favorite type of music
HEAVY MENTAL
What key initiative focuses on Sales Development and Early Pipeline and Lead Management?
New Customer Acquisition
The main purpose of customer service is to drive...
Customer Loyalty
What tool do we offer that diagnoses the maturity of a sales organization?
Bonus: What is its new name going to be?
Ignition Sales Diagnostic
This KI includes customer service experience measurement
Customer Analytics, VOC and Insights
What Key Initiative focuses on Account Planning and Management and Key Account Management?
Account Management and Growth.
What is commercial selling?
Equipping reps to teach customers something new and valuable about their business, making the process more customer oriented. (Think Dentsply)
$11.8M
This KI includes operational efficiency and cost management
Service, Support Planning and Operations
*** Uncle Gene Fun Facts****
When asked it a Forbes interview, what did Gene Hall say his greatest personal accomplishment is
Marrying his wife
(they have been married for 40 years)
What are some of the best titles to reach out to when prospecting Sales Leaders?
Chief Sales Officer, Sales Enablement, Sales Operations
What are the three goals of the Challenger Assessment?
1. Baseline the current state of the company
2. Document the link between Challenger behaviors and job performance
3. Provide managers with feedback to prepare sellers for future adoption of Challenger Skills