Day 1
The career goals of Generation Xers are more ____ than those of older workers.
Fluid
What does S.M.A.R.T. stand for?
Specific
Measurable
Attainable
Results Based
Time Bound
According to Douglas McGregor, if you believe work is a natural activity and an opportunity for people to learn and develop, what theory would you fit into?
Theory Y
What are the four categories of skill sets according to the "Competing Values Framework"?
(1) Clan Skills
(2) Adhocracy Skills
(3) Market Skills
(4) Hierarchy Skills
Supervisors spend only about ___ of their time on activities that produce 80 percent of the results.
20 percent
What are the four "types" of people who are motivated by public service?
Samaritans
Communitarians
Patriots
Humanitarians
Leadership is defined as a ____ social influence.
Positive
Forming, Storming, Norming and Performing are the four main stages to becoming a what?
Group
"In a healthy climate for change, supervisors and ___ constantly look for opportunities, even in problem situations, and are open to taking risks."
Employees
What are the three main sources of influence for supervisors?
(1) Role
(2) Reputation
(3) Behavior
When should the evaluation process begin with a employee?
Day one
What are the four steps that supervisors can take to strengthen self-discipline?
(1) Issue clear, reasonable rules and regulations.
(2) Set a good example.
(3) Clearly communicate performance expectations.
(4) Keep complete records on employees.
"_____ do things right; ____ do the right things."
Managers; Leaders
Listen to what the other person is saying without making any judgments is just one basic guideline for what?
Active Listening
"___ often involve relatively minor matters that can be settled on the spot."
Complaints