Chapter 5
The idea that words are arbitrary and have no meaning in themselves refers to which characteristic of language?
Symbolic
Nonverbal messages are best for communicating what?
Feelings
Taking innocent comments as personal attacks and projecting your own insecurities onto others is which type of poor listening behavior?
Defensive listening
After reading a sad post about puppies on Facebook, I became depressed, even though my own puppies are happy and healthy. This is an example of ___.
emotional contagion
Gender, occupation, and power are all important influences on what?
Language
Tone, rate, volume, and disfluencies are aspects of ____.
paralanguage.
I sit in the same seat every time I have a class in this room. When someone else sits in my seat, this greatly upsets me. What type of nonverbal communication do I display in this situation?
Territoriality
You should consider three factors when choosing the best listening response: the situation, the other person, and ____.
yourself
This is positively linked with self-esteem and life satisfaction.
Emotional intelligence
This type of statement has the effect of canceling the thought that precedes it.
"But" statement
The principle that "meanings are in people, not words" is demonstrated in ____ ___ _______.
triangle of meaning
A liar's true feelings are sometimes displayed in brief, unconscious displays called ___.
Microexpressions
When effectively doing this, you restate what you think the speaker said in your own words as a way of checking the meaning you assigned to the message.
Paraphrasing
Telling yourself that you are excited, rather than nervous, when meeting your partner's family for the first time is an example of a positive ___.
cognitive interpretation
It has been two years since they broke up, but he still misses her and thinks of her often. He also scolds and silences anyone who mentions her name in his presence. He is experiencing _____.
debilitative emotions
Statement A: Man bites dog. Statement B: Dog bites man. These statements have the same words but different meanings due to which rule of language?
Syntactic
The face-to-face comment "nice haircut" delivered sarcastically illustrates the impact of what type of communication?
Ellen Langer uses the terms ___ and ___ to describe the way that we listen.
Mindful/mindless
To describe your emotional state as terrified, rather than anxious, illustrates a different degree of _____.
intensity
This type of language consists of words and phrases that have more than one commonly accepted definition.
Ambiguous language
This term describes innocuous terms substituted for blunt ones.
Euphemisms
Messages expressed by nonlinguistic means are what type of communication?
Nonverbal communication
Interpersonal listening is defined as the process of receiving and ___ others' messages.
responding to
Being aware of the fact that others don't cause your feelings helps you _____ _______ for your emotions.
Assertive messages are composed of 3 different types of "I" statements. One describes the other person's behavior, one describes your feelings, and one describes the ____ the other's behavior has for you.
consequences