Rider
Driver
Animals
Riddles and Trivia
Miscellaneous
100
It is a form of theft in which a bad actor is able to gain access to a victim's Uber account -- potentially through a third party data breach, malware, or phishing -- and uses the account to make transactions that are not unauthorized by the payment/account owner.
ATO / Account takeover
100
It occurs when login details are compromised and an unknown third party accesses a user's account.
ATO / Account takeover
100
Where is the shrimp's heart located?
A. Head
B. Body
C. Tail
The heart of a shrimp is located in its head.
100
Riddle - Which letter of the alphabet has the most water?
C
100
Uber officially launched in the Philippines on what date?
A. February 10 2014
B. February 11 2014
C. February 12 2014
D. February 13 2014
200
A trip requested by ones' self or granted permission by the owner of the account.
Legitimate Trip
200
How much is the amount before we consider a missing payment as over limit phishing repayment / adjustments?
$1500 or more / Greater than $1500
200
How long can a snail can sleep?
A. 3 days
B. 3 weeks
C. 3 years
A snail can sleep for three years.
200
Riddle - How many months have 28 days?
All 12 months.
200
Current Uber CEO
Dara Khosrowshahi
300
For Stolen phone under unrecognized charges; how much is the required amount before ASR can handle this issue?
greater than $300
300
Yes or No
Flagged incentive- "To determine fraudulent intention, it is important to ensure that you are looking for more than 1 instance of this type of behavior. Please match at least 2 of 3 before determining fraudulent intention."
If after the investigation, you found out that-
-partner have a high amount of adjusted trips
-partner has taken a trip with the rider before
-they are related by device and payment method
Do we consider this as a fraudulent and will not provide incentive payout to DP?
No. we do not consider this as fraudulent yet.
partner has taken a trip with the rider before and partner have a high amount of adjusted trips is still not considered as 1 hit as it needs to be 3 out of the 5 instance on the #1 match.
the other 3 are:
-partner have a higher than average (2 trips per week) that are considered high for that rider/city/vehicle type
-partner frequently accept trips, which result in an arrears
-partner frequently accept trips from an account < 1 month of age
300
Rhinocero's horn is made of what?
A. Bones
B. Skin
C. Hair
D. Muscles
A rhinoceros' horn is made of hair.
300
Trivia -
What is the most abundant chemical element in the Universe?
Hydrogen
300
TL Marky's Bday
August 7!
400
PRR - Where should we route, if the issue is All cards ineligible or Card XXXX repeatedly getting banned and the rider's account has no active payment method?
We do not route it. PRR form should be sent as it is one of the possible reasons why rider is unable to add payment method.
*Confirmed with Crism*
400
If the Driver is using different cards every week and disputing about the unpaid earnings that were cashed out. For investigation purposes, what should we check in Tools to determine, if the pay out is fraudulent?
destination id/number - can be found under payment statements/payment history - click the status of the IP greendot any debit and look for destination.
This line of data acts as the card UUID for the card that the payment was issued to. This destination will be the same for all of the correct payments, and will be different for the fraudulent payments.
400
How many times can a hummingbird flap its wings per second?
A. 20
B. 40
C. 80
D. 160
A hummingbird can flap its wings about 80 times per second, causing an audible humming sound. Due to the unique structure of their wings, hummingbirds can fly left, right, up, down, backwards, or even upside down.
400
Trivia -
Which Korean martial art literally means “the way of the foot and fist”?
Taekwondo
400
Meaning of ASR?
Account, Security and Risk
500
PRR - how many add card failures for different cards before we consider it as a hit?
6 or more than 5
500
Driver ATO - in step 1. Is the partner reaching out about IP access following a resolved ATO? If answered yes, the partner is reaching out about IP following a resolved ATO. You will need to remove the 5 tags if they exists in BLISS. Also, we need to check for and remove the dispatch_roulette tag if present. What does dispatch_roulette tag do?
blocks instant pay
500
What type of animal is a Mexican hairless?
A dog
500
Trivia - What now retired NBA player starred in the 1996 movie Kazaam?
Shaquille O’Neal
500
TL Marky's middle name.
Gonzalez