Products
What type of checking account earns interest?
Universal Checking
Where do you find the rate sheets on the café? (click process)
Retail, Deposit Operations, Rates
Which department is called for technology related issues?
Information services
Which type of special account provides customers a bonus for direct deposit of government payment or employer payroll?
HERO
For a WIS referral, what amount of money do we look for as a minimum?
$25,000
What is required to earn the promotional money market rate?
Checking Account
Where on the café do you go to file a suspicious incident report?
Bottom of home page
Which department takes IRA paperwork and where is it located?
Deposit Servicing in West Allis
Which type of account provides a $100 bonus for a direct deposit of military payroll?
MVP
When a customer mentions a vacation, what can we recommend to them at this time?
Credit Card
What is the minimum amount to open a savings account?
$100
Where can you find reading material on the teller training program?
Retail branch banking, teller resources, exceptional teller program
Which department helps customers plan for future and retirement?
WIS
Which type of account provides ATM fee refunds and mobile banking and check deposit?
Student
A full household relationship means they have which type of accounts with us?
Checking and Savings
What business checking account is utilized for high balance accounts?
Business Analysis Checking
Where in the Café can you make a facilities work order request?
Support, Facilities, Work Order Request
Marketing
Which promotion offers free checks, free official checks, and free 24 hour telephone banking?
Classic Club
If a customer comes in requesting product information only, what is one thing we should do every time?
Get contact information
What does utilizing Business Internet Banking provide to the customer? (2 things)
Convenience and Online Statement Bonus
Where can you make a Information Services support ticket?
Support, Information Services, Open a Service Desk Ticket
In order to earn scorecard rewards points, what must you do?
Use Debit Card