GENRAL ROGERS
In ICM which tab can the notes be found?
History
What items come with your ignite tv?
Modem
STB
Voice remoteName two different wireless plans offered at rogers
Infinite
talk and text
mobile data
What does BCB stand for?
Better choice bundle
What is the highest internet package we offer?
Ignite internet Gigabit
Who was the founder of Rogers
Ted Rogers
How much does installation fee cost?
$149.99
How much does a bill reprint cost?
$15
What are the four Tv packages we current offer?
Starter
Select
Popular
Premier
How much is the activation fee for internet?
$29.95
Who is our CEO
Joe Natale
How long does the concierge stay with you for your ignite journey?
45 days
What is our buyers remorse period for wireless?
15 days
how much is the installation fee?
$49.95
How much is the overage rate on the internet 10 plan?
$5 per gb up $200
What does ARPA stand for?
Average revenue per account?
What is the maximum number of STB that can be added to an account?
10
How much does it cost for a Telephone number change (TNC)?
$35
What is the unlisted feature for Rhp and how much does it cost?
$2
A feature to get your number removed from the yellow pages
What are the three stand alone home phone packages that we have?
Essentials
Favourites
Deluxe
Name the 3 systems Rogers used to help service customers
v21
SGI
ICM
What are the 4 highlighting features of ignite?
Voice remote
All in one search
Cloud PVR
Download and go
How many days will you be charge for RLH in a billing cycle?
15 days
Name two differences between the Ignite home phone and a traditional RHP
1) The ignite operates on internet
2) The back-up battery
How much does it cost for connected for success
$10