Telephone Etiquette
The medical assistant should answer the phone by the end of which ring?
The third ring
What colors are good for quiet and concentration?
Blues and Greens
When collecting money from a patient, when is the best time to collect?
At the time of service
What should you do if there are delays in the provider's schedule for the patient?
Give patients an estimate of delay and options to deal with the delay
Which type of Medicare services pay for outpatient services?
Medicare part B
What is it called when you are evaluating the urgency of a medical situation and prioritize the treatment plan?
Screening
What contributes as much to the patient's wellbeing as does the medical attention given by the providers?
The Environment
The encounter form is also known as the ...
Charge slip
Super Bill
Multipurpose Billing Form
-ALL OF THE ABOVE-
What scheduling system plans and schedules for two/more patients to be given the same appointment time?
Double Booking
What is the insurance called that covers persons injured on the job?
Worker's Compensation
What is the right action when scheduling a patient in office and the phone rings?
Excuse yourself first, then ask the caller to hold for a moment...(nicely)
What colors are overwhelming to the elderly?
Extremely bright colors
What is the term that means the insurance pays a percentage of the balance after application of deductible?
Co-Insurance
What scheduling system is the most widely used scheduling system? (Each patient is assigned a specific time)
Stream
Which insurance policies provide coverage on a fee-for-service basis?
Traditional
What kind of words should be used while on the telephone with a patient?
Buffer Words
How can medical assistants make patients feel welcome when they walk in?
Acknowledge their presence
What term is applied when more than one insurance policy covers an individual?
Coordination of Benefits
What scheduling system allows patients to be seen throughout a particular time frame?
Open Hours
Which of the following organizations developed ICD-10-CM in 1992?
World Health Organization
What term describes using a voice that varies in pitch and intensity?
Modulation
What describes the reception area in a medical facility?
Makes patients feel welcome
What is the amount of money that the insured must pay before the insurance policy begins to pay called?
Deductible
What changes should always be documented in the patients medical record?
1. Cancellations or no shows
2. Time change of appointments
3. Late arrivals
Cancellations or no shows.
Which of the following applies to the coding book used for specifying services and procedures performed in the medical office?
CPT